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Reference number

Chelsea65720
Explorer

‎09-05-2026 06:31 AM

I can’t find my order reference number on any of my emails any ideas! It’s taken £30 infront payment but noting h else I done this Wednesday @

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎09-05-2026 07:56 AM

Hi @Chelsea65720 

You'll need to speak to EE CS on 150. 

Also download the DPD app as well to track your delivery.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Chelsea65720
Explorer
In response to Northerner

‎09-05-2026 08:21 AM

I don’t have EE yet, and I don’t have a tracking number to track the order. I can’t find my order reference number . I’ve only received one email saying my plan details? Nothing else 

0 Helpful
Michael_D
EE Community Support Team
In response to Chelsea65720

‎09-05-2026 10:26 AM

Hi @Chelsea65720 

Welcome to the community.

You'd usually get an order confirmation email after placing the order, which would have the order number on it.

In terms of tracking number, you wouldn't get this until the order has been dispatched and with DPD. This would come through on an email or text, or in the DPD app if you have that.

What have you ordered? If it is a phone, what model, colour and storage size is it? I can then look at the stock to see if there are any delays.

Michael