If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
I placed an order for a Samsung TV on 28/11/24 and received my order confirmation, but have had nothing since. The tracking reference I was provided is unusable online and I have had no confirmation about the status of my order.Everything says I am m...
I ordered an iPad air 13" on the website, said usually dispatched within one day. Tracking just says it's been dispatched, doesn't tell me what day it was dispatched but I have no other indication on when delivery will be. This is for my job and it's...
Hi,Four days ago I ordered the AirPods Max headphones, through the option of adding the accessory to my account.Problem #1: I still haven't received any updates on what's happening with the order, and there's no way of tracking the order (XKO order n...
Hi I placed an order yesterday for pay monthly iPhone 14 Plus, paid £30 upfront I received the successful confirmation email but the only number I received begins with XKO . This number is not working on the tracking page. Order is also not showing o...
I haven't received my new phone ??
Hi. I placed an order on the 29th November 2024 for Meta Quest 3 and all I've had so far is an email saying order confirmed. But I've had no email or message to say item dispatched. Phone 150 is an absolute nightmare and spent hours on hold just wait...
I cant describe how awful my experience has been.I switching from vodafone to EE because of coverage issue in my area.ordered a sim from EE, 3 weeks on it’s not delivered yet, i keep calling and following up they say theres no way they can track it!...
Hello, my ee parcel was set to be delivered on Tuesday, however there was an "incident" Dpd customer service is only saying that I need to contact EE myself so that they can start a "investigation" I need that parcel, it's my upgrade phone . I can't ...
I upgraded my phone yesterday and I’ve had no confirmation email, and it’s not showing up on my account? Tried online chat and they haven’t responded all day. It’s not showing up in my EE account or anything, does this mean it didn’t go through?
Just tried to buy a phone through the website and i have had the upfront cost taken but no emails or anything
