Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 62209 Views
  • 120 replies
  • 15 Helpful

Resolved! iPhone 17 Order update

I ordered in store an iPhone 17 on the 24th of Sept  and it says on the tracking that it has been dispatched on the 6th of Oct. Since I chose a store pick up, there was no any update from the tracking number after it was dispatched and it has been 3 ...

devil321 by Explorer
  • 269 Views
  • 2 replies
  • 2 Helpful

Resolved! Apple Watch 46mm Titanium Gold delivery times

I ordered the 46mm version on the 30th, when it said delivery within 7 days.Right now, my order says delivery is usually dispatched within 3 days. On the website it now says delivery in more than 28 days (if ordered now).What’s the likenesses of my o...

Resolved! Not Dispatched

Hello,I placed a order yesterday have been informed there is stock and would be delivered to the shop today by a representative it’s been over 24 hours since then and still nothing still showing as not dispatched and can’t seem to get through to cust...

Resolved! Watch delivery

I ordered a new watch and a dpd man came a couple of days later to deliver it. Unfortunately I was not at home and the driver requested a four digit code to deliver it. I had not had any communications from dpd to confirm a delivery time or the code,...

Resolved! Sim only plan order

I ordered a sim only plan. But click to get a eSIM got a email this morning telling me expect delivery 13th October so don’t why it saying when click for a eSIM 

AndyC271 by Investigator
  • 196 Views
  • 1 replies
  • 1 Helpful

Resolved! iPhone Pro max & trade In !

This is getting silly now! Waiting patiently for 2 x IPhone 17 Pro max ( aware there is a shortage ) and trading in as part of this process! 7 letters…what Waste of money! Appreciate it automated but man alive ,how many more am I gonna get before my ...

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Resolved! iPhone 17 pro max cosmic orange 512gb

I ordered my phone on the 22/09/25 and was originally told 2 weeks. I was then told 21 days but my tracking is just not updating. I got a text message last Tuesday to give me the tracking number and then another message yesterday saying my order is c...

Resolved! EE Likewize Return

Hello everyoneI have recently upgraded through any time upgrade. I received the pack today to return my old phone.I wrapped my old phone in bubble wrap, then inserted it into a bubble wrap envelope before putting it in the envelope provided. I stuck ...

Resolved! A customer can only buy this item once

Hello,I placed an order for Airpods Pro 3 and then I received an email saying that the order is cancelled. I can't place the order again either online or store because it says 'A customer can only buy this item once and you've already bought it.' The...

jn6n by Visitor
  • 185 Views
  • 1 replies
  • 1 Helpful