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PS5 Pro order through EE Finance won't complete

discogav
Visitor

‎06-06-2026 11:11 AM

I have been trying to place an order for the PS5 pro through EE Finance. When clicking complete order, I am stuck on this screen and the order does not complete. 

I have also not received any emails which also confirms that the order has not went through.Screenshot 2026-06-06 110758.png

0 Helpful
1 REPLY 1
Michael_D
EE Community Support Team

‎06-06-2026 02:07 PM

Hi @discogav 

Welcome to the community.

If the you've not had a confirmation email or didn't see a confirmation screen showing an order number, there is a chance that the order may not have processed.

Rather than trying again straightaway, I'd recommend speaking with our customer service guides so they can check for an order.

You can see more on ordering EE Tech and see the contact number for order queries on our EE Tech orders incl. add to plan items, accessories and SIM-free handsets page.

Michael

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