Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 42348 Views
  • 92 replies
  • 12 Helpful

Resolved! PS5

I was wondering when I would actually be able to track the progress of my order that I made this Saturday just gone ? thanks 

GenJ by Visitor
  • 241 Views
  • 1 replies
  • 1 Helpful

Xbox series X

It seems load of people are having issues with DPD and the mysterious disappearance of consoles, I ordered mine on Tuesday eve, it got collected on the same day by DPD and then just vanished into thin airi have got in contact with DPD they said and I...

DannyR97 by Investigator
  • 283 Views
  • 5 replies
  • 0 Helpful

Order for Samsung s23

Hi I recently ordered a Samsung s23 on Wednesday evening I have received the confirmation via email but when I go on to EE to track my order it's coming up with "Sorry, we can't show your order details right now."Could someone please explain what's g...

Online chat

Can't find the online chat function anywhere, all links I've found don't take you to it 

Free Bose Earphones when Upgrading to Razr40 Ultra

I have just ordered received a Razr 40 Ultra and as part of the upgrade I should get a pair of Bose earphones.To do this, you are supposed to click on a link on the Shop page that is supposed to send you to a page so that you can redeem the offer, bu...

Replaemnt sim

Hi there1) I cannot find live chat is there an issue?2) I am waiting for a replacement sim. No order number given when arranged So I can chase) just email confirmation. Over a week and nothing. Who can I contact. Having to ise my Lebara phone number....

gronline by Investigator
  • 271 Views
  • 5 replies
  • 0 Helpful

Why won't you give me my phone

I upgraded my contract yesterday in store and went to collect today. Before leaving my house I checked what ID you would accept. On your website it says I need to bring one of the following: Passport, Drivers liscence or National ID card.Off I popped...

Siobhan26 by Investigator
  • 422 Views
  • 5 replies
  • 0 Helpful

New contract

Hi, I've tried to take out a new contract with EE. I checked out. The upfront payment was taken. But haven't received confirmation email and as the screen loaded upon completion it froze. Money has been debited from my account. I'm just wondering if ...

CEW27 by Visitor
  • 233 Views
  • 1 replies
  • 0 Helpful

Xbox x

Hi ordered an Xbox on Friday but have had no updates on when it’s coming when I phone up we there is no line to ask about any body can help