Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 56034 Views
  • 118 replies
  • 15 Helpful

Absolute joke of a service

So my phone had broken so I ordered a new device. Explicitly made it clear that I would not be able to access any messages or anything sent to the number registered with my EE account because it's broken. When actually trying to order the phone, I wa...

Resolved! Been a week since I ordered and no update???

HiI ordered a phone on the 13th March and whenever I track it with EE it says it's been dispatched but I haven't heard anything since? DD has been set up but I don't have the phone.

Resolved! Trying to order, but invalid email?

Hi - trying to activate an EE one subscription as an EE broadband customer.When trying to go through the checkout process, on the first page (About You) I get an error about an invalid email address, nowhere on the page has it asked me to confirm any...

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geo637 by Investigator
  • 398 Views
  • 5 replies
  • 8 Helpful

iPad Delivery

I ordered a ipad a16 on the 13th i ordered it to the ee store near me so i could go and collect it but I haven’t heard anything back about it and it’s now the 18th 

Luca28 by Investigator
  • 310 Views
  • 5 replies
  • 3 Helpful

Resolved! Order

I have just ordered a phone paid the upfront cost but then the screen froze after and they’ve taken the money but I’ve received no confirmation or any other information about my order, I’m not too sure what to do? Any help will do????? 

CAW6 by Visitor
  • 273 Views
  • 2 replies
  • 2 Helpful

Resolved! Voucher with new plan

Hey all, I got a new S25+ and ive been given a voucher code to redeem some galaxy bud3 for free, and everything i try to apply said code it wont do it at all 

Joshua0 by Investigator
  • 361 Views
  • 5 replies
  • 1 Helpful

No confirmation email

This is the first time I have used ee, they have taken 90 upfront payment and sent me no confirmation, Frankly I am disgusted , I can’t get through to anyone on any of the numbers provided as there is no option to choose regarding this , disappointed...

gjr83 by Visitor
  • 262 Views
  • 2 replies
  • 3 Helpful