If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
My daughter ordered a new phone from EE early this week ,shipped via DPD it didn’t arrive on the first day it was supposed to and then arrived 4 hours past the quoted delivery but this was not the worst of it..my daughter opened the package and insid...
Placed an order on the 21st for a new phone upgrade. Delivery was made on the 22nd by DHL. In the bag was the wrong device. The delivery note had all of the correct info but the device was wrong. Not sure how that happens.Spoke to EE who said they wo...
Hello,I am trying to add a PS5 bundle to my account but I receive the message ‘some thing went wrong…please try again later’ I have been trying for a few days now. Thank you
Me and my wife ordered some stuff from EE, whereas she got a 4 digit pin for delivery whereas my parcel didnt required it. why was that? why I didnt need a code?
Anyone had the issue before where they’ve sent a package or order to the wrong address? If so how did you fix it.
Hello,Three days ago I cancelled an order that was already shipped out via calling customer service, my concern now is that the parcel due to be returned to EE has been at my local DPD depot for two days and the tracking has not been updated since sa...
I ordered an upgrade for my phone 10 days ago. Tracker says it was delivered a week ago but it hasn't. I've tried to phone Customer Services but cant get through. What should I do?
Hi I ordered a DJI mini 4 pro a week ago (19 in stock) wth the 10% discount It's still processing....... Apparently you offer delivery within 3 days??I'm getting to the point now where I would rather cancel and order from somewhere that honours the d...
Hello everyone, I recently faced an issue with my phone contract. I wasn’t notified when my phone arrived at the store, and by the time I picked it up, the 14-day return window had passed. Despite visiting the store multiple times and being told to w...
I've ordered a DJI drone, which I managed to order in time, when in stock, before the product became notify me. It has passed security clearance, however is coming up as "Processing - Awaiting confirmation from supplier" now. Does this mean this will...
