Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 55422 Views
  • 118 replies
  • 15 Helpful

Resolved! Delivery

I have ordered an Apple Watch and it said it was being delivered today is that correct? 

fake i phone 15 pro max delivered after upgrading

 Hi on 31st July my wife and I went to ee store (LAKESIDE) to upgrader my sim plan, and upgraded to an iPhone 15 pro max through Flex Paynow when we upgraded the plan me and my wife repeatedly said that we wanted our phone to be delivered on the stor...

mansurbd by Visitor
  • 1162 Views
  • 2 replies
  • 1 Helpful

Phone delivery

Good afternoon I ordered the iPhone 16 in pink and even though I changed my delivery date they tried to deliver. Now they have sent it back, how do I get my order? 

Resolved! DPD returning order, never attempted delivery

Ordered a phone which shipped from EE on the 17th. I wasn't around on the 18th so rescheduled delivery until the 19th. DPD tracking shows that the phone sat in DPD's Dundee depot until the 20th, with no delivery attempts made (and I was in all day on...

Resolved! EE perk account deactivated

HiI am having issue when trying to perform my upgrade. Registered for perks and didn’t complete verification in time and now saying account deactivated, won’t let me reset password or set up new account as saying I already have one. Please help  Than...

Resolved! Samsung tv 2024 Q80D QLED

Hi so I ordered the above tv on 28/november. I called EE several times-Samsung and AIT to get an update on delivery but nothing from either it’s been more than the 3-5 days I was advised so what can I do to get an update on this or complain as no hel...

Tahlil1 by Investigator
  • 710 Views
  • 8 replies
  • 4 Helpful

Resolved! Z Fold 6 pre-order with free Galaxy Buds3 Pro Silver

Hi,I upgraded my phone yesterday and upgraded to the Z Fold 6 with the offer of a free pair of Galaxy Buds3 Pro.The website says the Buds will be delivered to me 15-30 days after the order has been placed, but the lady I did the upgrade with yesterda...

Resolved! No updates on order

Hello. On Sunday February 16 placed order 2 diffrent orders .  Upfront payment take. Have received order acknowledge starting EE on each one order but no confirmation email. On my account I can see my orders and the note your order should arrive with...

Stan42 by Explorer
  • 372 Views
  • 3 replies
  • 3 Helpful

Resolved! Cant log me in when trying to upgrade

Ive been trying to upgrade for the past three or four days, however once I log in to upgrade an error message stating ''Unfortunately, we couldn't log you in, but you can still buy or upgrade - just choose what you want to do.'' pops up. I have tried...

Af2345 by Explorer
  • 657 Views
  • 5 replies
  • 8 Helpful

Order status

I placed an order 3 days ago, got the order confirmation with an XKO order number but tracker not working and know nothing. I dont use a landline and current mobile is broken so struggling to phone to chase up and there is no live chat. Any help anyo...

roseb by Explorer
  • 382 Views
  • 5 replies
  • 1 Helpful