Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 51671 Views
  • 117 replies
  • 15 Helpful

Did not honour the price

got this price online but then talked to two sale people about it but both could not help me as soon as I went to check out the phone would change colour I sent the pictures to both members of the sales team and spend around 2 hours trying to get the...

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Bhavik_b by Investigator
  • 297 Views
  • 6 replies
  • 0 Helpful

SIM only delivery.

Good morning,How do I know when or if my Pay Monthly SIM will arrive or even if I have been accepted.I have a Successful EE order email

Resolved! Upfront payment

Hello I paid an upfront payment for monthly instalment plan for device.But they cancel my order. So I want to return back my money? 

Mirza786 by Explorer
  • 251 Views
  • 3 replies
  • 1 Helpful

Resolved! Upgrade

On Friday, I went to upgrade my phone. I wanted the A55 with 256GB storage. I selected that but wondered what other colours were available. I browsed the colours but none were available with 256GB. So I went back to Amazing Blue and was 99% sure I se...

Tom_40 by Visitor
  • 249 Views
  • 1 replies
  • 1 Helpful

Resolved! Air pod pro 2

Hi I placed an order on the 19th of November for a pair of second generation air pod pros- they haven’t arrived yet and I have not even received an email to confirm the order. I can’t even track them as I’ve not received any order number to allow me ...

Si10- by Investigator
  • 259 Views
  • 1 replies
  • 1 Helpful

"order placed" ee.co.uk

placed on 11th for black sony xm4's no mention of dispatch time just "dpd 2 days delivery". Would be nice to have some sort of time frame. Why cant i cancel an order that hasnt been touched for days

Order number

I placed an order for a new phone on Monday checked my emails no order number. How can I track it to see where my phone isThanks Julie Tann

Fiona125 by Visitor
  • 661 Views
  • 6 replies
  • 1 Helpful

EE order saying dispatch in 21 days

Hi there 2 days ago I ordered the AirPods Pro 2 because I had saw that they were on sale and in the description the delivery said 3-5 days however I have checked the app today and it is saying that it will be usually dispatched within 21 days, is the...

Amaan08 by Visitor
  • 298 Views
  • 1 replies
  • 1 Helpful

SIM free pixel 8a

Ordered a SIM free pixel 8a on 15th of November. Says ordered confirmed and have took the money from my account but hasn't been dispatched. Says usually within 21 days. Can't get through to anyyto speak to about order. Why is it taking so long???

Jordy84 by Investigator
  • 255 Views
  • 3 replies
  • 0 Helpful