Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 42346 Views
  • 92 replies
  • 12 Helpful

Resolved! Upgrade return

Hi I received my upgrade oppo phone yesterday but really not getting on with it, is it possible to return this and order a Samsung instead?

Gobbalino by Investigator
  • 746 Views
  • 7 replies
  • 3 Helpful

FLEX PAY ONLY OPTION?

I am currently on a sim only plan after my current contract ended, but was looking at a new phone. Is flex pay the only option for current customers?After going through the process and inputting my annual income, it stated I would pretty much need to...

Friends and Family 50% Discount Code Not Working

I am trying to assist a friend with placing an order for a sim only deal that takes advantage of my Friends and Family discount however, the codes are not being accepted. When attempting to place the order and add the code to the "Got a promo code?" ...

Confirmation email

I just purchased the new iPhone 15 Pro Max on a monthly contract. The money has been taken out, but I still haven’t received a confirmation email. Why could this be ?

ZagN by Visitor
  • 236 Views
  • 1 replies
  • 0 Helpful

Email about old device

Hi,should I get an email from EE when they have received my old device after trading it in? I sent it special delivery and checked the tracking and it was signed for yesterday morning.

iPhone pro max 15 delay

Hi I ordered  iphone 15 pro max white titanium 256gb on 7th November at point of sale was told 10-15 days now past that anyone else still waiting for this type of phone from around that date ? And is there any update on timescales ???? 

Issue with order

Ordered Call of Duty for PS5 on my contract, was charged an up front £5 fee and hasn't arrived, can't view in my orders either. Anyone else having issues?

delivery update

I ordered the iphone 15 pro max white 256GB on tuesday 21st of november. when i ordered the phone, it said it’s usually despatched within 14 days and now it’s changed to despatched within 7 days. Since i ordered it before it changed then does that me...

6grl by Contributor
  • 437 Views
  • 6 replies
  • 0 Helpful