Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 58603 Views
  • 122 replies
  • 15 Helpful

Resolved! You are a robot

So im trying to sign up to mobile as I've had broadband for a while now. However when I try to check out it just keeps saying you are a robot.....Now its saying we are making changes to the site. Does anyone know why its like this ive been trying for...

Diggydeep by Investigator
  • 289 Views
  • 1 replies
  • 2 Helpful

Resolved! Saturday delivery

Got my billing for July and I paid for Saturday delivery to get my new phone early. Paid on the phone on that Friday and it’s been added on again on my bill??? So I’ll be paying twice 

Phone order

I ordered a new monthly pay phone. I didn't get an email. So can't track it or if the order went though. 

Drewpt77 by Visitor
  • 195 Views
  • 1 replies
  • 3 Helpful

Resolved! Re: Orders getting cancelled

My wife has placed an order and was asked to give her phone number as she doesn’t have a phone number she used mine. I received a cancellation text with no explanation. We can’t resolve this as every number will call connects to my account with ee an...

Cancelled order

Hi from EE. We've cancelled your order XKO********* - we'll refund anything you've paid upfront in the next 10 working days. [Mod edit - removed order number]

Issybibi by Visitor
  • 205 Views
  • 1 replies
  • 2 Helpful

Resolved! order

Hi I ordered a phone on  12th July  and How long do I have to wait for the approval?  sms or email ?

Zaneta72 by Visitor
  • 252 Views
  • 1 replies
  • 0 Helpful

Resolved! Delivery

Hi I ordered a phone yesterday 13th July  and was wanting to to know if it is getting delivered tomorrow