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XKO order number

Craig9191
Visitor

‎22-01-2022 10:54 PM

I've been given an order number that starts with xko. Does this mean it's been accepted? As I've had money leave my account? 

Also how long does it take for the tracking information to update as it was ordered this morning but it's just stating they can't show my tracking information at the moment

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎22-01-2022 11:14 PM

@Craig9191  You’ll receive a tracking number when a device has been allocated to you.  The XKO number is just your order number and you’ve been accepted. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
sohbatbir
Explorer
In response to Chris_B

‎16-09-2023 10:17 AM - last edited on ‎16-09-2023 11:25 AM by EE Community Moderator

please tracking my order 

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]




0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to sohbatbir

‎16-09-2023 10:21 AM

Hi @sohbatbir,

Welcome to the EE Community. 🙂

You can track your order at myaccount.ee.co.uk/orderdetails.

Hope this helps.

James

0 Helpful