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XKO order number

Craig9191
Visitor

‎22-01-2022 10:54 PM

I've been given an order number that starts with xko. Does this mean it's been accepted? As I've had money leave my account? 

Also how long does it take for the tracking information to update as it was ordered this morning but it's just stating they can't show my tracking information at the moment

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10 REPLIES 10
Ali_A
EE Community Support Team
In response to Lilyweaver1278

‎22-04-2025 01:38 PM

Hi @Lilyweaver1278 

Please give our Customer Service team a call where a guide can check your order went through correctly. 
They will be able to give you the order confirmation number, which you can then track on our Track Your Order page.

If the order didn't complete correctly they can re-process the order for you. 

Ali 

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