XKO order number

[Craig9191]

I've been given an order number that starts with xko. Does this mean it's been accepted? As I've had money leave my account? 

Also how long does it take for the tracking information to update as it was ordered this morning but it's just stating they can't show my tracking information at the moment

[Ali_A]

Hi @Lilyweaver1278 

Please give our Customer Service team a call where a guide can check your order went through correctly. 
They will be able to give you the order confirmation number, which you can then track on our Track Your Order page.

If the order didn't complete correctly they can re-process the order for you. 

Ali 

[Kezza1861]

I am in need of finding my XKO number and can’t find it in my emails can an email be resent with my XKO number please

[Katie_B]

Hello @Kezza1861. 

Thanks for coming here. 

Please get in touch with our customer care team who will be able to help you with this.

Katie

[MartinAlexandru]

Hello mate I have one order from you what it s issue ?

[Peter_W]

Welcome to the Community, @MartinAlexandru.

Could you please let us know a bit more about what exactly you were wanting to query?

If this is around an order, what device have you gone for, including model, colour and storage version?

Peter

[MartinAlexandru]

Hello mate , I order one phone , iPhone 17 pro max cosmic orange 256 gb .

[Peter_W]

Cheers @MartinAlexandru, when did you place your order for this?

When checking our stock this shows as available and ready for delivery as soon as next day.

Peter

[MartinAlexandru]

Peter, today I placed the order, only to receive a message saying there was a problem and I need to contact you, so is everything okay?

[Chris_B]

@MartinAlexandru  You have to call customer support so the order can proceed.  If you don’t call then the order will not happen. 

[Peter_W]

Thanks @MartinAlexandru.

Like @Chris_B mentioned, if you get this email advising you to contact us about the order, you'll need to reach out to the number listed in the email.

This is a direct line to our web sales team, and could be something as simple as checking an address is correct in order to ensure the order goes through correctly.

We don't have access to check the full  order detais via this forum, but if you call up they should be able to sort things right away.

Peter