If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
When I input my details in the 'Personal Details' section of the checkout I get the following warning modal (screenshot attached) which indicates that one of the fields was left blank or incorrect. I am certain that I have filled out all the fields c...
So I placed a new mobile phone order yesterday, received an email not long after saying order successful and I have an order number. But notheard anything at all since. When will I hear? Does that mean I’m accepted for the phone or not? Does anyone ...
Hello,I placed an order 3 days ago for a smart hub 4g device (mobile internet) under a monthly contract (domiciliation 50£) and paid directly £150 upfront for the device. The money has been taken from the bank instantly but I haven't received any con...
I'm trying to upgrade my plan (phone + sim), using the EE Perk code that I get with my work, but every time I try to use it, it says that "Code entered is not applicable with this data plan. Please beware that certain codes aren't applicable if disco...
Hi, I still haven't received my order of a sim card which was placed on 15th, this is for an xmas present. When will it arrive.?
Hi there, I sent my phone off to be repaired 10 days ago. The tracker says I should have received a quote but I’ve had no emails. What do I do?
Hello, I was planning to switch to EE and decided to buy iPhone 16 pro with SIM plan on 24 months installments. I filled out the whole form and gave £100 upfront. The payment was successful however after that I was redirected to a blank page. I did n...
why has my order been cancelled for the 2’d time? yet i have been charged £30 both times.
Placed order today for iPhone 16 pro max filled all direct debit etc and took £30 upfront payment but received no order confirmation
I have purchased a galaxy S24 and now want to claim the Chromebook. I need an invoice number, on the delivery note is this the delivery number or the customer order number?
