Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 59400 Views
  • 124 replies
  • 15 Helpful

Need to change phone number for delivery

I’ve just ordered a ps5 but the wrong number is on the account I need it changing so I know when it’s being delivered xxxxxxxxxxx [Mod edit: Please do not post phone numbers on the public board. Thanks!]

Delivery

I ordered a new phone 2 days ago, however i have no code to give the delivery driver yet. It says it will be sent to my phone via text which is no good because my phone is broken and i cant access my texts. 

DannyG01 by Explorer
  • 199 Views
  • 3 replies
  • 2 Helpful

Order Failed For Apple Charger But Payment Still Charged

Hey, So Basically Ordered An Apple USB-C Charger Cable. Went to pay and it said something like payment failed, Didn’t think much of it so just closed the tab. Upon checking my bank, The payment went through. Not sure what to do.

Resolved! Phone not delivered

Hi I ordered a phone over two weeks ago and I have not had an email to say it’s been dispatched and also not received my deposit back? Can’t get into contact with anyone when I ring the number

Teegany1 by Explorer
  • 315 Views
  • 3 replies
  • 2 Helpful

"Processing - Awaiting confirmation from supplier" for drone

I've ordered a DJI drone, which I managed to order in time, when in stock, before the product became notify me. It has passed security clearance, however is coming up as "Processing - Awaiting confirmation from supplier" now. Does this mean this will...

Amir_9 by Investigator
  • 1302 Views
  • 21 replies
  • 1 Helpful

Order Sims not received

Hello I would like to say I have not received my Sims order over a week now this is after receiving the email saying successful order but never received anything else no text on progress as a SIM order no tracking plus I can't use app chat because i ...

Resolved! Never been with ee before

Ordered a phone to the store the other day done online still haven't heard anything bk no email or nothing don't like speaking on the phone as struggle with anxiety I paid 20 pound up front dk what to do

27Elise by Investigator
  • 364 Views
  • 7 replies
  • 5 Helpful

Resolved! Phone not delivered

I ordered a new phone and SIM contract 5 days ago and have not heard anything after the initial email since then, the email said it was supposed to be delivered within two working days and if not I would be updated, 

Ethan310 by Visitor
  • 252 Views
  • 1 replies
  • 1 Helpful