Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 56634 Views
  • 118 replies
  • 15 Helpful

Delivery

Hello  I ordered the apple iPad Air M3  13inch.the gentleman online said it would be delivered today 24/04/25 but I haven’t even had an email to confirm it has been dispatched. When I check my order it says awaiting confirmation of delivery date.Can ...

Ellen97 by Contributor
  • 342 Views
  • 9 replies
  • 2 Helpful

Resolved! Cancelled my upgrade

I cancelled my upgrade I’ve not received my refund 

Sazzy12 by Visitor
  • 253 Views
  • 2 replies
  • 3 Helpful

Resolved! My order

Where is my order [Mod Edit: Please don't post personal information on public forum]

Mtsantos by Visitor
  • 219 Views
  • 1 replies
  • 1 Helpful

Urgent

I had no confirmation for my order placed for an EE SIM card with an existing mobile no. I need my order reference no. my mobile no. ************ please confirm my order via email  [Mod edit: Please do not share personal details as your posts are vis...

Order tracking

Hi everyone, my tracking has been on this page for a couple days now. With that progress being on dispatched, but blank next to dispatch date. Also no word from DPD. Is this normal?Thanks

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Resolved! Contract phone

Hi I placed an order with EE for a mobile phone ive been given an order number beginning with xko but the email header says please call to discuss what does this mean? Ive paid the £30 upfront and was wondering if anyone else has had this thanks 

Marto71 by Explorer
  • 299 Views
  • 4 replies
  • 3 Helpful

Bought new iPhone 16plus on website

Hi I bought an iPhone 16 plus on the ee website today ...... and although the process went right thru to the end and even took my £30 upfront cost, I have no confirmation email at all with no reference  number, which means I can't track k the phone o...

Tiacat25 by Explorer
  • 318 Views
  • 2 replies
  • 3 Helpful

Item not delivered

Hi there , I ordered an iPhone 16 and sim 3 days ago and I haven’t got an email saying it’s been dispatched and I can’t track the parcel, I can’t ring Ee because I haven’t got the SIM card hence why I bought a new one PLEASE HELP!!!

Velvxt by Investigator
  • 439 Views
  • 13 replies
  • 11 Helpful