Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 56920 Views
  • 120 replies
  • 15 Helpful

Tracking Orders

Hi there,I am tracking my order made on the 3rd of May 2025 but I get this message "Oops! Your tracking timed out, Search again for the latest info on your order".So confusing!

CJE75 by Explorer
  • 334 Views
  • 3 replies
  • 1 Helpful

Resolved! pay monthly order not arrived

Hey. I odered a Samsung S25 ultra 9 days ago, I had a confirmation email confirming my contract and phone would be dispatched within 2 working days.  However I have not received any further communication from EE and the phone has still not been deliv...

Resolved! Samsung Ear Buds

Hi, I've ordered some ear buds, but I work Monday- Friday so I'm nit going to be in for delivery. I've tried to change the delivery day but that's only showing Monday  - Friday  there's no other option available ie, deliver to different address.  Is ...

Sammygib by Visitor
  • 259 Views
  • 1 replies
  • 0 Helpful

Resolved! Pixel 3 Watch ordering help

Hi Guys.This may make me look silly, but I wish to purchase a pixel Watch 3 so I can use it with my existing pixel phone,one thing troubles me, when the order goes on, it says I need a PAC code, but I thought you only needed that if you was on a diff...

Resolved! Google pixel 9a

Hello, We completed upgrades for myself, hubby and son on Thursday, hubby has received his phone, and we don't know about the other orders, I have an order number, son doesn't. How do we find out anything please, as working all week from tomorrow. Th...

Kab456 by Visitor
  • 325 Views
  • 1 replies
  • 1 Helpful

New phone

Hi there I'm just wondering how long will it take for me to find out if I have been accepted and will I get my deposit back because I had to make an upfront payment 

Resolved! Refund

Hi, In January, i mistakenly paid a new sim when I tried to top up. I didn’t know what to do so I looked in the forum for advice and found the someone which had the same problem as me, and I answered his message by saying that the same thing happened...

MaryHz by Investigator
  • 321 Views
  • 3 replies
  • 3 Helpful

Resolved! Mobile Phone order

I have ordered an Iphone 16 pro max EE no Frills unlimited on the 24th of April. I have received an email confirmation only but have not received any further information about when my phone will be delivered. I have tried to track the order but it do...

Zhaahir by Investigator
  • 356 Views
  • 5 replies
  • 5 Helpful