If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
I placed an order for handset and sim contract. I received an email confirmation but latter i did receive a sms stating that the order is now cancelled with no tracking number?
Hello, I've just placed an order for a contract phone and then received an email that is subjected "Your EE order: Please call to discuss" but then in the actual email it doesn't say I have to contact them at all and actually says "Thanks, we've got ...
I am trying to upgrade my device - however, in order to do that it sends a PIN to a number I no longer have access to - how do I get the PIN sent to another number? The number is not my main number that i have with EE just the added device that I wan...
Hello, I have ordered s24 ultra 22 December, it has been dispatched within 24 hours however not been delivered until now. Is this normal case during Christmas period?
I’ve ordered a iPhone 16 pro max everything went through fine and I received my confirmation email and paid the £30 for the upfront cost but about 2-3 hours later received a text saying the order was cancelled I’ve seen that others have had the issue...
I have a question regarding my mobile contract. Currently, I'm paying £22 every month for my SIM. If I decide to get a new iPhone 16 Pro Max, will the payment for the new phone be added to my existing contract, or will I receive a new SIM while still...
ordered a phone on friday and got an XKO number, however it isn’t letting me track my order ?
