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No email confirmation for Add to Plan

aqibhussain
Investigator
Investigator

I placed an order tonight as an Add to Plan. It was a Black Dualsense Edge.

After I entered my debit card details, the website went back to the basket screen with no items in there.

I did not received an email confirmation, even in my spam folder. The upfront amount however is now pending in bank account.

I cannot see the order in my order history either.

Is this normal? Has the order been placed successfully?

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