Wrong delivery address

[Pal10]

I have ordered 2 house phones, I put my house number in 51, but I've had an email with delivery address 5, the person at this address is not at home, what happens if they can't deliver them, it's stupid that you can't change the address, will I get a refund?? 

[Katie_B]

Hello @Pal10. 

Thanks for coming here. 

Have you contacted our customer care team to see if they can cancel your order OR update the delivery address?

If a delivery fails and is returned to EE, you will receive a refund for any upfront cost.

Katie