Wrong delivery address

[Pal10]

I have ordered 2 house phones, I put my house number in 51, but I've had an email with delivery address 5, the person at this address is not at home, what happens if they can't deliver them, it's stupid that you can't change the address, will I get a refund?? 

[Katie_B · Accepted solution]

Hello @Pal10. 

Thanks for coming here. 

Have you contacted our customer care team to see if they can cancel your order OR update the delivery address?

If a delivery fails and is returned to EE, you will receive a refund for any upfront cost.

Katie

[Pal10]

I have contacted the tech team and they have contacted DPD to return to sender, as the address couldn't be changed because I paid by PayPal, I will get a refund within 14 days, I have reordered the phones, thank you for your reply. 

[Debbie_G]

Thanks for getting back to us and confirming that our team arranged the return and you've been able to reorder the phones @Pal10.

I'm glad to hear you've been able to get this sorted.

Debbie

[Frank421]

Hi,

I upgraded to a sim only contract yesterday, unfortunately my delivery address is incorrect. Please can you help with this?

[Katie_B]

Hi @Frank421. 

Thanks for coming here. 

We have no account access here on the community to amend this. 

I'd recommend getting in touch with our customer care team who will be able to help further. 

Katie

[Mansel33]

No i thought might give email as customer service s take time to reasxh

[Peter_W]

Welcome to the Community, @Mansel33.

We don't have a direct email address for customer care queries, so we would always recommend that giving us a call is the quickest way to get anything checked with an order. 

The page linked above should have all the details you need, regardless of whether this is mobile or broadband.

Alternatively if you ordered via the tech store on our website, you can find all the contact details you need here:

EE Tech orders including accessories and SIM-free handsets | Orders And Returns Help | EE

Peter