Help

[Tonileehamilton]

I ordered a phone on the 5th. I was meant to order my new device with a new number. I have linked it to a phone that isn’t in use. I’ve got no confirmation email other than my order number. But if o track my phone it says it’s wrong. Help 

[XRaySpeX]

Any new device will come with a new no.

[Tonileehamilton]

Can someone from EE please contact me via email. I am needed long help in the my order. I’m stressed out. My order number isn’t working and i have no phone to call directly

. Thank you. 

[Mod edit: Email address hidden. Kindly refrain from sharing your private details in public discussions.]

[Leanne_T · Accepted solution]

Hi there @Tonileehamilton 

Thanks for coming to the community. 

I'm sorry we have no account access on the community or email address for our mobile guides to help get this looked into.

If you've had no further updates since ordering on the 5th and unable to track your order, please call us on 150 from an EE mobile, or 07953 966 150 from any other phone and the team will be happy to help you get this looked into. 

Leanne.

[Tonileehamilton]

I have no mobile to call EE for help and my order number isn’t working. And I ordered my phone ages ago. Ans still no confirmation on my order or dpd tracking 

@Micheal_D

[Schockwave]

@Tonileehamilton , as @Leanne_T has written, we have no account access and you would have to ring customer service from another phone or if you are a mobile contract customer, you can find a way of contacting customer service by clicking on help and then scrolling down to talk too us and click on it and you will see message us, not available on pay as you go, sorry there is no other way of contacting EE.no email either.