If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
I accidentally ordered the wrong phone yesterday and cancelled straight away. I want to complete my upgrade online or on the app again but keep getting technical issues. I don’t want to call in to complete my upgrade. How do I fix this? Thanks
Hi I placed an order Fri had successful email but haven’t heard anything more has this order went through xko*** That’s the number I was given ***@icloud.com [mod edit: Removed personal information from the community]
So I did an upgrade anytime via chat with EE and agreed to trade in my Apple iPhone 16 for the cosmic orange iPhone 17 pro max 256gb. Now I understand since I ordered on 19th there would be a delay of around 28 days. Problem being on the 20/09/25, I ...
Hi all please see my case and help me out how this can be sorted as seems EE is just avoiding his responsibility. Is there anyone who had the same issues in Leciester/Glendfield depot areas? I made a complaint regarding the delivery of my recent EE...
We’re is my order
I want to track 2 mobile phones
I placed an order that was accepted, direct debit was set up, dpd tracking was given, it arrived at my local depot and was then showing sent back to ee but it's not changed and it's been days and I've not been told why it's been sent back and not del...
Trying to upgrade sim only Via app and I get message sim will be additional to existing sim contract . This I do not want. when trying on the website I cannot upgrade as the website still says I have “ee one discount of £20” this I know does not appl...
Earlier today I placed an order for the nothing headphones 1 and gave my local EE store address as my shipping address. This was because I was not given the "deliver to EE store" option at checkout and I want to be able to collect my item in store. I...
I haven ordered new phone 19 of September not yet received anything
