Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 57474 Views
  • 123 replies
  • 15 Helpful

Resolved! Back Order - When will this be dispatched

The expected dispatch on the item is 3 days.  It has been 3 days and there has been no update on the tracker.  Order Number: ********** When can I expect this?

dsj85 by Explorer
  • 361 Views
  • 3 replies
  • 3 Helpful

Resolved! Uprgade Details not showing in Track my order

I upgraded last Thursday, by it doesn't recognise my order when I track my order. Also, doesn't look like my friends and family discount has been applied. Is this because it's a SIM only deal?

Resolved! Perk Codes Anytime Upgrade

So is anyone able to clarify the situation with Anytime Upgardes and Perk Code.For the around the last 4 years, I've upgraded via Anytime Upgrade and had a perk code added.  But today, the website says I cant use the code, and speaking with Live Chat...

Resolved! ORDER PHONE

hi, I ordered phone today i.e 3th JUNE at 16:20 pm. I am not able to track it or not able to understand if it got approved or not. I have my flight on . Where can I know more information regarding the phone? CALL ME OR SEND MAIL PLEASEE I PAID DEPOSI...

Resolved! Refund Request for Cancelled Online Order – iPhone 16 Pro Max

Hello, I have a problem with a cancelled online order.I ordered an iPhone 16 Pro Max online last Saturday and paid £30 upfront. The order was cancelled, but the £30 was taken from my bank account. I haven’t received the refund yet. Can you please che...

Red52 by Explorer
  • 371 Views
  • 2 replies
  • 1 Helpful

Resolved! Was my order successful?

Hi, I’ve ordered a sim only contract and just wondering if it’s been accepted? I got this email through : Successful EE order ref: xko————- (blocked numbers out) does this mean it’s ordered? And due to be delivered? thanks 

Crose1993 by Investigator
  • 465 Views
  • 5 replies
  • 4 Helpful

Resolved! Guest Order No Confirmation

Ordered the Nintendo Switch 2 bundle this morning as a guest and haven't received a confirmation email.Checked Spam/Junk and other mail folders with no luck.Cannot track the order as website session expired and need a order confirmation number.Cannot...