Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 42367 Views
  • 92 replies
  • 12 Helpful

Resolved! Order being processed?

Hello Community!I have added a PS 5 to my account today and paid the £5 upfront. After the payment has been made I have received an order confirmation with my “xko” order number. I am not able to see the order in my account which is why I have called...

order

i placed an order yesterday ( 27/11/23 ) and was told on the phone that it would be delivered by 11.00 am today ( 28/11/23 ).but hasnt arrived and unable to track it on line, any advice. Thanks

Tech order tracking

I’ve ordered a tech add on and been charged the up front fee, and haven’t received anything other than a confirmation of the order. When I try to track there is no information, chat can’t give me any updates. Other than calling which I can’t do curre...

Resolved! Lenovo legion go

Good Evening, Does anyone know if the Lenovo legion go will be pay monthly, I see you can pre order at full price just now but can't see any options or if it will be available later

Pixel 8 pro order

I placed an order for the pixel 8 Pro on 26th Nov. When I try to use the order tracking facility on the EE website it says "Sorry, we can't show your order details right now."Not sure if this is something to worry about, as the EE site said that typi...

Don89 by Explorer
  • 252 Views
  • 3 replies
  • 2 Helpful

order

i placed an order for the iphone 15 pro max 256GB white titanium on the 21st of october and someone from the support team said i will get my phone within the next 5 days and tomorrow will be the seventh day when i'm supposed to get my phone but i sti...

6grl by Contributor
  • 309 Views
  • 3 replies
  • 2 Helpful

iPhone 15 Pro Max - 256 gb Blue Titanium

Ordered the subject phone on Wednesday 22nd - at this point the website said dispatch within three days, but this hasn’t happened. All other providers are dispatching phones same day.  [mod edit: please do not post personal information on the public ...

HPW1994 by Visitor
  • 231 Views
  • 1 replies
  • 0 Helpful

DPD stole my order

I was expecting my package on Saturday. Twice, Saturday and Sunday, DPD postponed my delivery. Today it arrived, and the bag contained an old power bank and phone case, of similar size of what the original Samsung box would have been. NOT MY NEW PHON...