Orders

A place to ask questions about your orders from EE.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

van.png
Christopher_G by EE Community Support Team
  • 54537 Views
  • 118 replies
  • 15 Helpful

Resolved! When will order arrive?

Hi guys, me again. Apologies for all the questions So today I ordered my first ever pay monthly phone ( Galaxy S25 Ultra ) . I'm just curious as to when it will arrive as I placed the order online It says that it will arrive within 2 working days if ...

EE are a joke

What a joke, i ordered a new line & EE messed up the address when passing delivery address to DPD & now 2 deliveries attempts have failed because the DPD system pin placement of the address is wrong to my location.I am now being told that they cant a...

AMew2065 by Contributor
  • 272 Views
  • 4 replies
  • 4 Helpful

My order

Hello I’m Marjan ******** I’m today pay and give order galaxy Samsung S 25 and my order number:********* I’m neither understand how I’m coming my order [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

633720 by Visitor
  • 231 Views
  • 1 replies
  • 1 Helpful

No idea when my new phone will arrive

Ordered the s25 as a new contract on the 5th Feb, was told it would be dispatched the following day for next day delivery. The tracking information is currently saying awaiting delivery date confirmation as it has not been dispatched as of it. Phone ...

Resolved! Phone Exchange

Hello, when upgrading I traded in my old phone, received an email saying the old phone was revived at the weekend and now I have received an email saying phone not received and I have been billed £500 pound for the upgrade, I am extremely angry about...

Mansim by Visitor
  • 289 Views
  • 1 replies
  • 1 Helpful

Resolved! Order number

When I input my order number (begins with xko) the search returns “oops! Your order number timed out” - why is this? Is my order confirmed?  I’ve already paid the money upfront and set up a direct debit 

S25 pre order upgrade

Hi order new s25 ultra  on Tuesday have the order confirmation but nothing about device being dispatched is anyone else having this issue.

Amiee88 by Visitor
  • 297 Views
  • 2 replies
  • 2 Helpful