Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 69886 Views
  • 120 replies
  • 15 Helpful

Resolved! Return address for a television

I have a faulty television.  I gave been given a returns number. Parcelforce have told me they will collect it tomorrow and to  label it with the reference and destination address.EE haven't told me the address to use.   No response to email and no o...

mw232 by Explorer
  • 450 Views
  • 3 replies
  • 3 Helpful

Resolved! iPhone still not been dispatched

Hi, I ordered a silver iPhone 17 pro 256gb on 30th December and I still have no update on where this order is up to other than the confirmation email it is also not showing up on my app is there anyway you have any more information on this 

Resolved! Upgrade

I upgraded my phone via the app on Monday and have received no updates since the confirmation email, so I have been waiting 5 days (email stated phone dispatched within 3 days) with no updates, phone or any other information. I am also unable to trac...

Hlss by Visitor
  • 307 Views
  • 1 replies
  • 1 Helpful

Resolved! Re: order

I ordered a phone 3 days ago on your website and haven't heard anythingsince

Can’t order tracking

I haven’t reviewed about my order been 2 day now I wonder why they didn’t give me information about delivery 

Aliya22 by Visitor
  • 378 Views
  • 2 replies
  • 1 Helpful

Can’t Track Order

hello today i’m place the one order iphone 17 pro 512gb with EE sim card and im upfront pay 30 pound but im not raceive tracking number im use the reference number but this not working   [Mod edit: Title added.]

Resolved! Finance

What to do if the money was debited, and I got a refusal, the money is not returned

Asyl7 by Visitor
  • 346 Views
  • 1 replies
  • 1 Helpful

Resolved! Paying for a phone i still have not received

I visited an ee store on the 19th of December and was persuaded to upgrade my phone. I was guaranteed by the rep I would receive the phone before Xmas and most probably the following day. I had a message from dpd, telling me my phone would arrive at ...

MikeLee83 by Investigator
  • 998 Views
  • 10 replies
  • 2 Helpful