Orders

A place to ask questions about your orders from EE.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

van.png
Christopher_G by EE Community Support Team
  • 61837 Views
  • 118 replies
  • 15 Helpful

FAKE IPHONE

Still no help from EE. Still paying for a iPhone 16 pro that I didn’t receive and have been told by the ombudsman that they have tracked the phone and it’s got a Ukrainian SIM card in it. But EE still can’t do anything about it 

Lukesav by Contributor
  • 283 Views
  • 3 replies
  • 1 Helpful

Ordered pixel 10 pro 2 weeks ago - still not yet dispatched?

As the title. I ordered a pixel 10 pro (jade, 256gb) as an upgrade 2 weeks ago. Order was confirmed, and I expected a dpd tracking link within 14 days (as per the Web page when I ordered tj phone) when the phone was dispatched.But it's now 14 days la...

Resolved! iPhone

I ordered a phone and it’s been cancelled can you tell me why 

Resolved! At a loss

I ordeeed a new iPhone and as a new customer set up my new account with EEHowever that was 10 days ago the order number doesn’t work in tracking and I’ve also not been able to contact anyone to speak to 45 min wait for customer service my pac number ...

Lesleyb4 by Visitor
  • 265 Views
  • 1 replies
  • 2 Helpful

Resolved! Has my order gone through?

Morning, I put an upgrade through 3 days ago and had an email confirmation with an order number but the phone is yet to be dispatched. I presume there is a backlog due to the new iphone coming out (I've ordered a 14). I am unable to track the order a...

sjrbear1 by Explorer
  • 355 Views
  • 4 replies
  • 6 Helpful

New phone

Hi I ordered a phone on Monday and haven’t heard anything about it being delivered

Gavin111 by Visitor
  • 208 Views
  • 1 replies
  • 2 Helpful

Resolved! Orders

Hi I have placed an order for AirPods and had an email accepting my order but I haven’t heard any more about it and it’s been a few days any ideas anyone?

Mccl2025 by Investigator
  • 262 Views
  • 3 replies
  • 0 Helpful

Order

Just ordered a new monthly contract phone. Everything seemed to go through alright money came out my bank but never received a confirmation email or anything now I can't even track my order won't let me do anything on my account. Any advice