Orders

A place to ask questions about your orders from EE.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

van.png
Christopher_G by EE Community Support Team
  • 63868 Views
  • 120 replies
  • 15 Helpful

Resolved! Timeline For Order Delivery.

Please confirm when I should receive my order    Order no 0********7   [Mod edit: order number removed to protect your privacy and security.]

Resolved! Alter order

So had the fun of ordering my new phone to be delivered to a store local to where I work. The day it got delivered I ended up in hospital for an emergency operation. I don't know when I'll get the chance to get the phoneWas wondering what it's like t...

Topha by Explorer
  • 259 Views
  • 3 replies
  • 2 Helpful

Resolved! iPhone 17 pro max 256, blue

Are there any updates available on when the orders will be fulfilled, obviously I have paid for a phone but no notice of when it will be delivered, ordered it on the 20th October 

James630 by Investigator
  • 454 Views
  • 5 replies
  • 4 Helpful

Resolved! IPhone 17 pro max

Does anyone know how long it will be before I get my iPhone 17 pro max I had a email today to say my order is on track . When I ordered it said usually dispatched within 14 days I’m on day 8 now 

Resolved! Disgraceful service and behaviour of complaints team

Worst customer service from EE. OPEN LETTER TO THE CEO CLAIRE GILLIES I write to you in despair as being an orange EE customer for the last 25 years never did I imagine that I would be treated so unfairly or unjustly by any company. I would like to m...

Bsha by Visitor
  • 546 Views
  • 3 replies
  • 4 Helpful

Resolved! iPhone 16

Unable to track my device order (iPhone 16 white) as it just says “timed out “ unable to see my order on the EE App as well and have had a confirmation email to say it’s been ordered.any help/advice?

Very Unhelpful staff

Another terrible experience from EE. Not sure how they are the best UK network which they claim to be.I have an add on plan on my account which I have paid off and would like to add another item as I have an allowance on the account. I’ve paid off an...

Bas89 by Investigator
  • 371 Views
  • 5 replies
  • 3 Helpful

Resolved! EE perks

How do I add the EE perks to my account, upgrade but nowhere to add the codes! Do I phone them or are they linked automatically?Thanks  

Embo74 by Visitor
  • 188 Views
  • 1 replies
  • 1 Helpful

Resolved! Order iPhone 17 pro max

Hello! I upgraded my phone to the iPhone 17 pro max on the 4th of November. The staff member in ee said it will be a 2 week wait. I haven’t received any sort of order tracking for it so im just wondering wether it will be sent the day before the phon...

St3ph3 by Investigator
  • 777 Views
  • 9 replies
  • 0 Helpful

Resolved! Iphone 17 pro max 1TB

Ordered an IPhone 17 pro max 1TB in cosmic orange 22nd of October and was told a 21 day wait, that’s been and gone, what is the likely wait time?

Bethr1 by Explorer
  • 452 Views
  • 5 replies
  • 0 Helpful