Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 62532 Views
  • 120 replies
  • 15 Helpful

Resolved! iPhone Pro max & trade In !

This is getting silly now! Waiting patiently for 2 x IPhone 17 Pro max ( aware there is a shortage ) and trading in as part of this process! 7 letters…what Waste of money! Appreciate it automated but man alive ,how many more am I gonna get before my ...

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Resolved! iPhone 17 pro max cosmic orange 512gb

I ordered my phone on the 22/09/25 and was originally told 2 weeks. I was then told 21 days but my tracking is just not updating. I got a text message last Tuesday to give me the tracking number and then another message yesterday saying my order is c...

Resolved! EE Likewize Return

Hello everyoneI have recently upgraded through any time upgrade. I received the pack today to return my old phone.I wrapped my old phone in bubble wrap, then inserted it into a bubble wrap envelope before putting it in the envelope provided. I stuck ...

Resolved! A customer can only buy this item once

Hello,I placed an order for Airpods Pro 3 and then I received an email saying that the order is cancelled. I can't place the order again either online or store because it says 'A customer can only buy this item once and you've already bought it.' The...

jn6n by Visitor
  • 199 Views
  • 1 replies
  • 1 Helpful

Resolved! No update on new phone

Ordered the iPhone pro max last week and wasn’t notified on a back order of phones or that particular model/colour wasn’t available so wanting to know how long I’ll be waiting.

Dojo92 by Explorer
  • 835 Views
  • 12 replies
  • 7 Helpful

Resolved! Tech Order Cancel Request Not Fulfilled?

After finding out I was lied to to by EE about how long the delivery of my earphone order would take to be delivered, I put in a cancel request through the order tracking page. It said they were working on my cancellation request for a few days but w...

KK0AB by Investigator
  • 243 Views
  • 1 replies
  • 1 Helpful

Resolved! Re: Live chat

Hello , my name is Grigore *******, and yesterday i placed an order with a monthly payment, i received an email with confirmation and they took the 30 £ upfront, but i cannot see nowhere my order , order number is xko*******, thx [MOD EDIT : Personal...

FloriG by Explorer
  • 235 Views
  • 1 replies
  • 0 Helpful

Order confusion

  Hello, as above I ordered an iPhone 17 pro silver 256gb last Wednesday (1st) and it said dispatched within 7 days. Paid the upfront fee which was pending until Thursday evening then taken out and paid. on Friday the order tracking went from order c...

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iPhone 17

Ordered the new iPhone 17 on the 28th when tracking my order it’s not moved off order comfirmed how long has it took for other people, they said it was in stock so I should have received it the next day 

Resolved! Order - upgrade

Hello. I have 3 orders, i want to know if is accepted or not. Is on pending from long time.