Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 55701 Views
  • 118 replies
  • 15 Helpful

Resolved! Contract phone

Can u tell me when my contract mobile phone will be delivered please?

Resolved! Wrong phone changed my mind?

HiI was in the EE shop yesterday and had 2 choices. I went with the iPhone 16 Pro Max on flex pay because I had to think quickly.I think I made the wrong choice and wished I had chosen the Pixel Pro XL.Is it too late to take it back and to swap these...

jamesward by Investigator
  • 280 Views
  • 1 replies
  • 3 Helpful

Resolved! Order confirmation email

Hi! I’ve ordered a phone earlier today online and i haven’t received a confirmation email, the moneys been taken out of my account but i haven’t been sent an email to track my order or to confirm it. This is my first time ordering a phone on EE, is t...

Resolved! Iphone 16 ProMax order

Hi, I ordered Iphone 16 ProMax on the 17th of February 2025. I am yet till receive my order till date

Resolved! Ordered phone

Hello,hi, I ordered phone today i.e 27th Feb at 7:20 pm. I am not able to track it or not able to understand if it got approved or not. I have my flight on 3rd of March. Where can I know more information regarding the phone?

Esim?

Hi, i ordered a new phone through EE. I have received the phone but no eSim? I was told i would receive one within 24 hours but no luck! Can anyone help? 

Resolved! New order, contacted by EE - genuine or scammy?

I've placed an order with EE (long standing customer), I received a text saying there's a problem with the order, and to contact ee.co.uk/message-us - this then redirects to https://ee-livechat.sprinklr.com/Before they will answer anything, they send...

goto10 by Explorer
  • 1270 Views
  • 5 replies
  • 8 Helpful

New order mobile phone

Made a new order with EE a mobile phone contract, this was 2 days ago money has been taken had a confirmation email with an order number starting xko, but can’t track or see if the order has been accepted just wonder how long does it take in new to E...

Clairej6 by Visitor
  • 253 Views
  • 1 replies
  • 3 Helpful