If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
Hi, I have tried to place an order 5 times for a sim only deal, esim, with number port. I don't get a confirmation order by email and I then get a text saying my order has been cancelled. XKO ****** as an example. Is this a bug?! Thanks, James [Mod e...
HiPlaced an order for a phone 2 days ago, not had any confirmation of the order. Tim
I placed an order for an iPhone 16 pro I payed the upfront cost but after I paid this the screen remained the same but payment was taken and I've had no email all day
I have always been so happy with their services UNTIL NOW!I upgraded 2 lines with EE (OCT 24) and took out insurance which came with a free minute one bundle (phone case and screen protector) with each phone. When DPD delivered the two parcels, one ...
I'm posting this mainly for other customers to be made aware as I have noticed this is quite a common occurrence after a quick search on google.Last month my partner (an EE customer of over 10 years and myself of over 14 years) ordered a Samsung Tabl...
Upgraded my contract and chose to add a smart watch to the account. I recieved parcel next day with a watch strap and a protector ( minute one kit ) the device was missing from the parcel with no signs of tamper. I've been through the whole complaint...
I've tried to place an order for a pay monthly phone on 3 occasions over the last couple of weeks, every time the website has failed at some stage in the order process, either taking me to a blank page or an error page. On 2 occasions you've taken £3...
A few days ago I received confirmation of my order for 25 ultras and the previous page was £30. And I still haven't received any further response to my order.
Hello, I have ordered 2 phones from EE I have received 2 emails to say they’ve got my order, but in the email subject it says “please call us to discuss” but in the email it says if they require any further information they will contact me so do I ha...
iPhone 14256GB MidnightOrder states dispatched on tracking but no dispatch date (says dispatched on and then is blank) or contact from EE/DPD. Any delays with this model etc?Order placed 9th June
