Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 65750 Views
  • 120 replies
  • 15 Helpful

Resolved! 2025 Black Friday sim only Deals

Anyone have problems for the Black Friday uncapped speed plan?  Keep saying internet server error 

RTHL by Investigator
  • 711 Views
  • 10 replies
  • 1 Helpful

Resolved! Pay monthly sims

Sorry if this sounds stupid,but if I order pay mo they dims do they start from the day I order them or from the day they are actually used i.e. Christmas day.Thanks 

How to cancel "Authorisation Charge" from EE limited?

Hi there,I attempted to purchase a PS5 Slim Digital model from the online EE Shop yesterday and ran into an issue. I went through the checkout as a guest, chose "PayPal" as my purchase option, and then successfully went through the PayPal page. When ...

Resolved! Order tracking Pro Max

I know there’s tonnes of these but I’ve order a cosmic orange pro max 256gb on 31st October. The tracking page since dispatched since the 20th. But I’ve not heard anything 

Cotly87 by Investigator
  • 502 Views
  • 8 replies
  • 1 Helpful

Resolved! No Updae

Hi,I had recently ordered the iPhone 17 Pro Max Silver last Monday, and I have yet to receive any update regarding my order.

Resolved! Missing order

I ordered a mobile phone last week and was told that I would get an email in 24hrs informing me of when the order would be dispatched for delivery. I have still not received my order and cannot get through to customer services.  My order number is xk...

Resolved! I need help with my order.

Yesterday I contacted your customer service center requesting the purchase of an iPhone 17, but I received no response and no protocol number. However, today I received a confirmation from DPD that the device will be delivered to an address that is n...