Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 62511 Views
  • 120 replies
  • 15 Helpful

Resolved! upgrade

hi my phone still hasnt arrived

Resolved! iPhone 17

Hello I upgraded my phone on the 30th September to the lavender iPhone 17 512gb and have had no updates since the tracking number every time I try to track it, it just says tracking has timed out, can I have some updates on my order please 

Keeley20 by Investigator
  • 400 Views
  • 3 replies
  • 0 Helpful

Resolved! Text Message Asking Me To View Documents

Hi,I got text from EE saying 'A new document for my phone is now available'. Please share a direct link that will take me to the documents section as I already spent 15 minutes trying to find it.Thanks.

Resolved! Processing Time 17 pro max

I ordered on 29/09 can I get some idea on processing time please ? Orange 256gb thanks 

GranGran by Visitor
  • 325 Views
  • 2 replies
  • 3 Helpful

New order

I have ordered a new iPhone 17 Pro Max 256gb Silver and have had no updates - have had a text giving me a deadline to trade my phone in but haven't had any update about what i'll be getting my new phone. How can I get around that.

Resolved! Order cancelled by EE

Hi, I can’t do phone calls due to hi anxiety so this is my only way to contact EE but last night I placed a order for a monthly pay phone and it got cancelled without me knowing why just a automatic text. The same with getting credit to instead pay a...

Resolved! Waiting for refund

Hello please they never refund the money I use to booked my order once my order was cancel    [mod edit: added title]

OWO_LITE by Visitor
  • 332 Views
  • 1 replies
  • 1 Helpful

IPhone 17 pro max issue

Hi community I recently placed an upgrade order for the iPhone 17 pro max in silver 256GB and to trade in my old device, side note: it didn’t say anywhere that it was for pre order, if I knew it was for pre order I probably wouldn’t have ordered it i...

Chloe924 by Visitor
  • 1569 Views
  • 1 replies
  • 0 Helpful

Resolved! Samsung Galexy s24 order

Samsung Galexy S24 order,I placed and order for a Samsung galexy S24 with a paid E-SIM, phone was paid for everything was good, said it was to be deliverd within 2-3 days its been 5 with no updates, Is this normal?