Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 62272 Views
  • 120 replies
  • 15 Helpful

Resolved! No confirmation of order received

Hi,I recently ordered an iPhone 17 pro max, I knew delivery may take up to 28days, I have not received an initial confirmation that the phone has actually been ordered, however the upfront cost and delivery cost have been taken. I have rang today to ...

Resolved! Iphone 17 pro max

Hi all does anyone know the estimated time for dispatch on 17 pro max orange 512gb?

Dmitchy by Explorer
  • 389 Views
  • 5 replies
  • 1 Helpful

Resolved! Where’s my order

I placed my order on the 25-9-25 and I had confirmation of the order stating it will be dispatched within 24 hours and passed on to DPD. The order was confirmed dispatched the next day however I have received no more information and no DPD informatio...

Resolved! Apple Watch order- more than 28 days

I pre-ordered apple watch 11 titanium 42mm and it wasn’t showing any delivery date. Now it is showing “usually takes longer than 28 days”. Is this normal/standard lead time by EE? Unfortunately, this is my first order with EE and it isn’t really goin...

TommyGLTU by Investigator
  • 1118 Views
  • 11 replies
  • 8 Helpful

Upgrade iphone17 promax

Hello sir,Madam  my name is Rungnapa *********  my number is is ***********  could I order phone 17 pro max please . contact me *********** [Mod edit: Please do not post personal information on the public board. Thanks!]  

exchanging my phone

I changed from Apple to Samsung in August 2025 but I just can't get used to it. I thought i will get it in a month or so but it's just not for me. I took a 24 months contract in August and we are in October now. How do I exchange the new Samsung to a...

DaniCal by Visitor
  • 234 Views
  • 1 replies
  • 3 Helpful

My phone delivery

Hi I am just wondering when my phone will be dispatched as I ordered yesterday morning and only had a email to say it’s been processed and that they will let me know when it’s been dispatched but now when I look online it’s out of stock now. When I t...

iPhone 17 arrived in used condition

I ordered a brand new sim free iPhone 17 on Saturday and arrived this afternoon. The box was a bit battered and used and the phone had fingerprints all over it with no protective plastic on the screen. The cable and papers in the box were also dishev...

Resolved! Update on delivery please.

Hi EE. I have ordered a 17PM in orange nearly 2 weeks ago. no update as of yet. any idea when you will be getting stock in to send these out ? thank you. 

Mikewearn by Investigator
  • 341 Views
  • 4 replies
  • 2 Helpful