Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 61228 Views
  • 118 replies
  • 15 Helpful

Resolved! Re: Missing EE gamecard voucher

Hi,I ordered Xbox Series X Console 24 month bundle with £70 EE GameCard and more, 3 September 2025 I received console but no any of vouchers so my question is how I will get this vouchers by post office or digital? . 

Macpaw by Investigator
  • 396 Views
  • 1 replies
  • 0 Helpful

Resolved! Iphone 16

Hi All, I need some help im new to EE and two days ago on 01/09/2024 at 17:09pm i placed an order for the iPhone 16 Pro Max 256GB desert Titanium. I have paid the £30 Upfront charge that was required however not long afterwards I have received an ema...

Contact EE without phone

Just purchased a new phone and need to contact EE to confirm the order but unfortunately do not have a phone to call them on, is there another way to contact/verify the order?

Resolved! phone order

ordered a phone on the 28th of august taken 30 pounds. tracking number doesnt work. what a joke also no email or text to confirm

delnevo by Visitor
  • 295 Views
  • 2 replies
  • 3 Helpful

Pixel 10 Pro XL still awaiting confirmation

So ordered last week over the phone and received confirmation. Expected delivery today (so took the day off work), however the order is still stuck on Awaiting Confirmation suggesting I may not even get it this week?256GB Porcelain which seems to be ...

Dsear by Investigator
  • 708 Views
  • 11 replies
  • 6 Helpful