Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 55520 Views
  • 118 replies
  • 15 Helpful

employee mobile

Hi All,I would love to move from vodafone to EE as i am an openreach engineer, but website used for ordering does not accept my details login/password even though i can log in to view but not order.Can some body please contact me.

memomemo by Explorer
  • 385 Views
  • 5 replies
  • 6 Helpful

Resolved! Order confirmed

Order confirmed of Samsung A35 5g - xko********* on 13th February  Confirmation email and called yesterday to be told order has been accepted but yet to receive any update in regards to delivery Any idea?  [Mod edit: Please do not post order numbers ...

Lucas091 by Explorer
  • 376 Views
  • 3 replies
  • 3 Helpful

xko

Can I have any information about my order xkoxxxxxxxxxxMod note- order number removed

Vasy89 by Visitor
  • 275 Views
  • 1 replies
  • 1 Helpful

Resolved! Add to Plan Issues!!

I ordered a Samsung 43in DU8000 Smart TV on 28 Oct as add to plan. Item was in stock when ordered and is currently showing as a few left! The main issue is for some reason it used the watch phone number (which is not a phone number!) instead of the a...

Sa510 by Visitor
  • 544 Views
  • 3 replies
  • 2 Helpful

Not working

Payment service is not available. please try again later. This comes up when trying to add a nintendo switch to my account? 

Resolved! Order

I ordered an Apple MacBook Air last Sunday, it said DPD two day delivery but still not received, I have tried contacting EE on the phone but they weren’t helpful at all. Has anyone got an email address I could or had a similar problem? thanks 

Vouchers

Subject: Urgent – Missing £200 PlayStation Vouchers from PS Portal OrderHi EE,I need to escalate an ongoing issue regarding my PlayStation Portal order, which I took out as an add-on plan for £18 per month over 24 months, with a £10 upfront cost. The...

Resolved! Tracking timed out

I ordered a new phone yesterday (a Saturday) got my confirmation email with my tracking number but when I try and track it , I just get the timednout message. I need to track it to make sure someone is home when it arrives.  I swear EE just don't wan...

Pt85 by Visitor
  • 345 Views
  • 1 replies
  • 1 Helpful

Payed and not received

I Just payed the up front payment for an iphone 16 plus via apple pay which was £30 as i did so the money was taken from my bank and the safari portal from the EE app just shut down and when i re opened the EE app it took me back to the start of the ...