Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 58726 Views
  • 122 replies
  • 15 Helpful

Resolved! Upfront payment not being refunded.

I tried to order a phone on the 6th July and had to pay an upfront payment of £30. My order was cancelled but I haven't had the refund back for the upfront payment - my banking app still states that its pending. How long will this take please? 

Resolved! I need to know why my order was cancelled

I have been trying to get a new phone for 2 days. I finally managed to get through it on the app, made the order only to find out that it was cancelled without warning.My current phone's battery is unchargeable and running down into the 10%. I want t...

DanBy85 by Visitor
  • 345 Views
  • 1 replies
  • 3 Helpful

Resolved! Order cancelled

My order was cancelled and I haven’t received my money back from the upfront payment 

Km12331 by Investigator
  • 1149 Views
  • 14 replies
  • 5 Helpful

Resolved! How do I get a delivery pass code when I have no working phone?

Dropped and smashed my phone, now it doesn't work,I can't turn it on. Tried resetting, still doesn't work. Ordered a replacement phone with EE. Phone delivered today. Driver requires a four digit pass number, seg to my phone. How the blazes do I get ...

Resolved! No Tracking Number

I ordered a sim card on the 11th June (nearly a month ago)I got an order confirmation email with an xko number but I've had absolutely no contact from EE since then. Have tried to call several times, they are always very busy and there is no option t...

Laura001 by Visitor
  • 351 Views
  • 1 replies
  • 0 Helpful

Resolved! Recently tried ordering an iPhone 16 pro

Hi i recently tried ordering an iPhone 16 pro  but haven’t received and credit check email or what’s happening with it   Any way someone could check?

Hanr07 by Explorer
  • 438 Views
  • 3 replies
  • 5 Helpful

Resolved! After upgrade

Hello there, i wonder is there someone with my isssue, so i upgrade movile device, but the devixe isbt with me i already pay my 1st DD for plan and devixe what they charge me.. i was hoping today dpd to deliver my devixe (finally) but what they deli...

Elica by Visitor
  • 285 Views
  • 2 replies
  • 2 Helpful

Resolved! Order update

I order the Apple Watch Ultra 2 on Monday said available to order, now showing in stock but no update on my order? 

Resolved! I can't authenticate via mobile as no sim active

New ohine and sim being delivered tomorrow but need 4 digit dpd pin to accept. Ee have disconnected my current sim so I have not received a pin from dpd and can't access on app because I can't authenticate via mobile as no sim active. Please help

Dorlans by Visitor
  • 840 Views
  • 2 replies
  • 1 Helpful

Resolved! Order

There a order that I haven’t done 

Jod38 by Visitor
  • 233 Views
  • 1 replies
  • 2 Helpful