Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 53087 Views
  • 117 replies
  • 15 Helpful

Delivery Address

I just competed an order of a device over the phone. Originally the phone was going to be delivered to my home address but due to work I wouldn’t be home for it to be delivered. I told them this before they completed the order and they changed it to ...

Resolved! Waiting for package to return to EE

Ordered a laptop on last week and couldn't accept the delivery. I was told on the phone that I should call DPD and that if the laptop is returned and I could request it to be redelivered.DPD hasn't updated since 20th, where it was at the London dockl...

How long does it normally take Likewize to confirm your trade in?

Hi AllI traded in my iPhone 14 Pro as part of an upgrade deal on the Pixel 9 Pro XL - there was some confusion as EE sent me 2 separate trade in envelopes with 2 separate quote ID's, this slowed down the process as I had to get EE to cancel one after...

Etchee by Explorer
  • 580 Views
  • 5 replies
  • 1 Helpful

Resolved! My Order

Hi, I have placed an order just now for for Iphone 16 pro max 1TB Pay as you go. From my bank 30£ has been taken but there is no any information regardig an order details. i have checked my spam folder in email but there is nothing. 

Naimish by Investigator
  • 984 Views
  • 21 replies
  • 0 Helpful

Resolved! Pay as you go order was cancelled

<p>Hi, I received an text message told me that my order was cancelled, but there's is no refund, and I don't know why it was cancelled.</p> 

Resolved! Cancelling an order

I’ve canceled my order, rang them up, but not had any confirmation that it’s been canceled.no email, or text to let me know.was supposed to just top up my phone but accidentally pressed to send a new sim instead.why is there no email confirmation abo...

Resolved! XBox winter deal

Hi i  placed and order on christmas eve, i received the XKO order number, but not heard anything else, i'm wondering did the order place correctly, or is it not processed? 

byram by Explorer
  • 258 Views
  • 1 replies
  • 1 Helpful

Waiting for upgrade phone to be delivered

Hello,I have received text message from EE but I didn't hear anything since: Hi from EE. We're sorry, there's been a problem with your order XKO....... and there may be a delay. Don't worry, we'll let you know when your order is on its way so there's...