Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 42445 Views
  • 92 replies
  • 12 Helpful

15 max pro 256 black

Hi, I ordered iPhone 15 pro max 256gb on Wednesday for my husband who’s birthday is tomorrow. Obviously I had no idea about the delays. Anyone knows how long is the wait pls

Orders

I was just wondering how long the despatch time is on the IPhone Pro Max as I ordered one more than a week ago on contract and i still haven’t heard anything

Trying to contact EE

I tried to upgrade my phone yesterday but got a message saying they need to confirm some details and gave me the number 0800 956 5029 to phone. I sat for 52 minutes last night on hold and so far today I've sat for 40 minutes and 56 minutes before giv...

Resolved! Tracking IPhone order

I'm seeking assistance as I placed an order for a white 128GB iPhone 15 Pro at the end of October, and I'm encountering issues with the tracking service. Whenever I attempt to track my order, I receive an error message stating, ‘Sorry, we can't show ...

Swiss938 by Investigator
  • 388 Views
  • 4 replies
  • 2 Helpful

New contract paid £30 no email

Hi, I’ve paid the £30 upfront fee on a new contract but have not recieved any email. The money has left my account. I’ve checked junk email too

Hannah654 by Investigator
  • 409 Views
  • 7 replies
  • 7 Helpful

Contract phone

I made a order for a contract phone as it took the payment out my bank the website froze and not been sent any email of any kind 

Upgrade phone not arrived yet

Ordered a phone over a week ago and I've not even had a dispatch email. I just had the generic ' thanks for your order' immediately after. Is there a back log? Or is it going to take up to 14 days? I've since had an email saying my current phone is o...

Iphone 15 pro max not de

Hi. I Orders an iphone 15 pro max 256GB Blue Titanium on the 19th of october, and i got the update saying it was with the courier on 1st of november, but still haven’t got it till this day.

Order of Iphone 15 Pro Max - Still waiting

I upgraded my phone to an iPhone 15 Pro Max on the 26 October and still haven't heard anything??? When I check my orders it just says no info available at this time. Surely this service just isn't good enough. All I've had is the confirmation email w...