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No order details

Erry3221
Visitor

‎25-04-2026 09:17 AM - last edited on ‎25-04-2026 09:31 AM by

I ordered a phone last night it took my money and I have no order confirmation or order number

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2 REPLIES 2
Schockwave
EE Community Star
EE Community Star

‎25-04-2026 10:45 AM

Hello @Erry3221 ,

Welcome to the community,

It should be showing as pending on your account and will only be taken, once your order has been dispatched.

Have you checked your spam/junk folder?

Otherwise I would suggest contacting customer service and they can take a look for you.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
Peter_W
EE Community Support Team

‎25-04-2026 11:22 AM

Welcome to the Community, @Erry3221 

I've moved your post to its own thread so you can have a dedicated place for your query.

As a first port of call I'd definitely check the details @Schockwave has mentioned here, as this will give a good indication on whether the order has gone through. 

If you can let me know the model of phone you've gone for here though, including the colour and storage version, we can check delivery timescales too.

Peter

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