So i placed an order on Saturday for a new phone (upgrade iPhone 17 Pro Max 1tb Blue) and it was nothing short of torture. i placed the order via the EE app/live chat and it took close to 3 hours to complete the order.
My reason for the post isnt because of the length of time it took (which also inlcuded nearly two hours on the friday which only ended because we hit 11pm and i was told to rejoin the chat the next day) but i got absolutely nothing in terms of a confirmation of the order.
I know the moodel is out of stock with a potention order taking upto 14 days, but i am feeling a little uneasy that i have had nothinq in terms of a confirmation that the order exists. Is this normal for a device that is out of stock or do i need make contact with customer service to be sure the order is actually in the queue?
