I did actually call CS and it was almost as torturous the person on the phone was clearly suffering from a cold and they kept sniffling and sounded like they were eating something. They claimed that my order was in progress and the reason they haven’t sent the order confirmation is because there is no stock!!!
to make matters worse, my attempted orders on the Friday showed up on my credit card but have since been refunded, there was something weird happening with my credit card. When I phoned on the Saturday three attempts were made to pay the upfront cost on a different card, the first outright failed, the second initially failed but I tried again and it succeeded but the person on the phone told me it had failed and I would need to try again so I was sent a third link to try which seemed to work and I was told the order was complete despite the fact I have not received a confirmation email.
when I phoned CS on Tuesday evening I also asked about the fact my credit was still showing as two charges and I was assured that the person on the phone could only see one charge and the erroneous charges would be corrected but I am really not confident that anything has been done correct for the reasons outlined above.
to make matters worse I contacted my credit card and they confirmed that there was three charges and as I had confirmed I had placed these they wouldn’t be able to do anything about them until such time as I had attempted to address these with EE. I am really frustrated by all this and I have zero confidence I will ever get my phone or my charges refunded
