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Cannot track my order

milliemarson05
Visitor

‎24-04-2026 02:21 PM

Hi,

I placed an order earlier today for an iPhone 16 in pink, I have received an email detailing my plan and another email with an order number starting with xko on it. It is not letting me track this order/look for updates as it says the order number isn’t valid, how will I know if it has been accepted? Will I receive another email at some point? 

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1 REPLY 1
Northerner
EE Community Star
EE Community Star

‎24-04-2026 02:38 PM

Hi @milliemarson05 

It might not be processed yet.

Try later on today, if it still doesn't work then call EE CS on 150.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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