Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 51753 Views
  • 117 replies
  • 15 Helpful

An order

Where is my orderWhere is my order 

iPhone 16 pro max

I’ve just brought an iPhone 16 pro max in desert titanium and as I opened it I realised I don’t like the coloured much would I be able to swap it for natural titanium same phone ?

Dsuchx by Visitor
  • 221 Views
  • 1 replies
  • 1 Helpful

Resolved! Tampered seal on new iphone 16 pro

 Hi, I ordered an iphone 16 pro from EE using buy sim free device service. I received the device almost 7 days later since they didn’t have it in stock. Upon receiving my friend opened the device as it was a gift it had a tampered seal or maybe it wa...

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Flex pay - don't change your mind as it can all go wrong.

Upgraded my phone in a shop whilst getting one for my son using flex pay.  Also signed up for broadband. Mine wasn't in stock so arranged for a Pixel 9  pro to be posted I changed my mind before it was delivered as I wanted the XL. Spoke to EE was ad...

Resolved! SIM not arrived

I ordered an EE sim last week, delivery promised by Saturday, to replace my O2 contract sim, which expires today.I have had an email to say the EE direct debit has been set up, but nothing else, and nothing has so far arrived.If it doesn’t come in th...

Order

Hi I've ordered the IPhone 16 Pro Max 256gb and looked at orders on my app, this is what its given me with the pointee arrow on Order dispatched Does that mean it's dispatched as I asked for shop collect and what happens nextiPhone 16 Pro Max 256GB W...

Resolved! Returning new phone.

I’m returning my iPhone 16 and was wanting to know if it’s possible to send it in my own packaging instead of waiting 7 days for one from EE as I’m worried I’ll get charged if it doesn’t arrive in time within the 14 day period. 

Stevie93 by Established Contributor
  • 608 Views
  • 15 replies
  • 2 Helpful

Friends and Family 50% Discount Code Not Working

I am trying to assist a friend with placing an order for a sim only deal that takes advantage of my Friends and Family discount however, the codes are not being accepted. When attempting to place the order and add the code to the "Got a promo code?" ...

wheres my order

I have order New Iphone 16 pro in 128gb on 21 october but still i dont receive my phone i dont have any update about my mobile phone i want to know where is my mobile phone and when i receive my phone.