Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 57045 Views
  • 120 replies
  • 15 Helpful

Resolved! Cancelled order

I placed a order yesterday paid the upfront payment and today i got a text saying order cancelled could someone tell me why and when will my refund be 

Johndowd by Investigator
  • 366 Views
  • 5 replies
  • 4 Helpful

Resolved! Receipt of purchase

How do you find a copy of a receipt of puchase of my new phone?

Stig_72 by Visitor
  • 1036 Views
  • 10 replies
  • 3 Helpful

Pixel 9 Pro Fold Upgrade

Hi all,  Anyone know if there's gonna be any more Pixel 9 Pro Fold 512GBs in stock anytime soon? The store shows them as in stock, but all of the agents I've spoken to have said they'll call me back halfway through agreeing an upgrade and I've never ...

order xko

I have been trying to track my order but keep getting a timed out message.  could you please inform me of the status of my order placed 7 apr 2025? Thank you   [mod edit: removed personal details from the title of the community post]

jamhbfd by Visitor
  • 291 Views
  • 2 replies
  • 0 Helpful

DPD Couriers Stealing in W10 London Postcode

If you are an EE customer in the W10 postcode area of London, be warned. The DPD couriers are thieves. They are working in conjunction with staff in the Park Royal depot to steal your delivery, by pretending that they cannot deliver it because of fab...

Resolved! Where's my reference number to track my order?

Just ordered a new phone with monthly plan, but when I finished the upfront payment, didn't received any confirmation or reference number on my registered email. How can I track my order now? 

Resolved! New application

Afternoon all,I’ve just applied for a phone contract with EE, new member. I’ve got a email confirmation to say the order has been placed for the phone, and they will begin work with this.The only issue that I had which I don’t know if this is a conce...

Switch 2 delivery date says Out Of Stock?

Managed to grab a preorder for the Switch 2 this morning, when looking at the order confirmation it says the delivery date says out of stock. Just wondered if anyone else has noticed this and if it will affect getting the console on release date. 

Urgent

The first payment for the phone I ordered came our my bank last night but I have had 0 confirmation that it has been ordered or anything but the money has came out my account what does this mean?