If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
I tried to upgrade my phone yesterday but got a message saying they need to confirm some details and gave me the number 0800 956 5029 to phone. I sat for 52 minutes last night on hold and so far today I've sat for 40 minutes and 56 minutes before giv...
I'm seeking assistance as I placed an order for a white 128GB iPhone 15 Pro at the end of October, and I'm encountering issues with the tracking service. Whenever I attempt to track my order, I receive an error message stating, ‘Sorry, we can't show ...
Hi, I’ve paid the £30 upfront fee on a new contract but have not recieved any email. The money has left my account. I’ve checked junk email too
I made a order for a contract phone as it took the payment out my bank the website froze and not been sent any email of any kind
Ordered a phone over a week ago and I've not even had a dispatch email. I just had the generic ' thanks for your order' immediately after. Is there a back log? Or is it going to take up to 14 days? I've since had an email saying my current phone is o...
Hi. I Orders an iphone 15 pro max 256GB Blue Titanium on the 19th of october, and i got the update saying it was with the courier on 1st of november, but still haven’t got it till this day.
I upgraded my phone to an iPhone 15 Pro Max on the 26 October and still haven't heard anything??? When I check my orders it just says no info available at this time. Surely this service just isn't good enough. All I've had is the confirmation email w...
I have been told that the replacement device has been ordered successfully 2 days ago and I haven’t received any update from either delivery service or from EE. Is there any way to track my order? Can anyone help me
