Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 51779 Views
  • 117 replies
  • 15 Helpful

Friends and Family 50% Discount Code Not Working

I am trying to assist a friend with placing an order for a sim only deal that takes advantage of my Friends and Family discount however, the codes are not being accepted. When attempting to place the order and add the code to the "Got a promo code?" ...

wheres my order

I have order New Iphone 16 pro in 128gb on 21 october but still i dont receive my phone i dont have any update about my mobile phone i want to know where is my mobile phone and when i receive my phone.

Missing EE gamecard voucher

Recently received my meta quest 3s and still have not received my gamecard voucher that was part of the package.  Tried calling and keep getting passed out menus  Any help

Spierzy by Investigator
  • 533 Views
  • 5 replies
  • 1 Helpful

No Confirmation Email For Gaming Bundle Order

I placed an order yesterday morning around 10:30am, i was told the order went through. I paid the deposit which went through fine. But i havent received a confirmation email. It was for a PS5 Pro Gaming Bundle. I would just like to make sure this is ...

Stuck at checkout

Hi Been trying for two days to add a ps5 to my monthly plan. Details all correct. Enter a security pin and tick terms and conditions box. Click next and it wont move past that stage. Just spins as if it's trying to process. Tried on more than one dev...

Malky7319 by Investigator
  • 2685 Views
  • 29 replies
  • 1 Helpful

Device return - can I take this to store?

Hi, i need your assistance in returning the device. I have received packing bags from EE. But where did i post them. Secondly is it possible to return the device to EE shop or outlet. I have one in my town.

No email confirmation of order

I placed an order for a contract of an iPhone 14 on the 11th November 2024, the credit check and everything went through but I still haven’t received an email or text confirmation or anything and I’ve checked my junk/spam folders but still nothing. I...

Order

I have ordered an mobile and I paid the amount but can’t receive the confirmation mail and order confirmation number how to find out the order please help me

Chandu12 by Visitor
  • 215 Views
  • 1 replies
  • 1 Helpful

Paid upfront but no or

I applied for a pay monthly contract today and paid the upfront cost for the phone of £30 and the credit check was declined and there is nothing to suggest anywhere that I will be refunded or when?

Aayusha by Visitor
  • 247 Views
  • 1 replies
  • 0 Helpful