Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 62507 Views
  • 120 replies
  • 15 Helpful

Resolved! Apple Watch order- more than 28 days

I pre-ordered apple watch 11 titanium 42mm and it wasn’t showing any delivery date. Now it is showing “usually takes longer than 28 days”. Is this normal/standard lead time by EE? Unfortunately, this is my first order with EE and it isn’t really goin...

TommyGLTU by Investigator
  • 1148 Views
  • 11 replies
  • 8 Helpful

Upgrade iphone17 promax

Hello sir,Madam  my name is Rungnapa *********  my number is is ***********  could I order phone 17 pro max please . contact me *********** [Mod edit: Please do not post personal information on the public board. Thanks!]  

exchanging my phone

I changed from Apple to Samsung in August 2025 but I just can't get used to it. I thought i will get it in a month or so but it's just not for me. I took a 24 months contract in August and we are in October now. How do I exchange the new Samsung to a...

DaniCal by Visitor
  • 247 Views
  • 1 replies
  • 3 Helpful

My phone delivery

Hi I am just wondering when my phone will be dispatched as I ordered yesterday morning and only had a email to say it’s been processed and that they will let me know when it’s been dispatched but now when I look online it’s out of stock now. When I t...

iPhone 17 arrived in used condition

I ordered a brand new sim free iPhone 17 on Saturday and arrived this afternoon. The box was a bit battered and used and the phone had fingerprints all over it with no protective plastic on the screen. The cable and papers in the box were also dishev...

Resolved! Update on delivery please.

Hi EE. I have ordered a 17PM in orange nearly 2 weeks ago. no update as of yet. any idea when you will be getting stock in to send these out ? thank you. 

Mikewearn by Investigator
  • 353 Views
  • 4 replies
  • 2 Helpful

Re: My phone delivery

I am looking at my messages about my new phone but I don’t know if it is coming or if I need to confirm it. But I can’t find anything that I can confirm it 

Donnam5 by Visitor
  • 231 Views
  • 1 replies
  • 0 Helpful

Resolved! Can't track & cancel the order

I ordered iphone 17 a few days ago and i was not able to track my order in ee website to cancel it. I used the Sender`s Reference on DPD but there's problem as below screenshot. I tried to call customer service at least 10 times but nobody has picked...

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invoice number

hi , I got my phone in store and I have the receipt and paperwork but can't find my invoice number anywhere ,anyone help with this ? thank you 

marka21 by Visitor
  • 3153 Views
  • 12 replies
  • 2 Helpful