Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 63819 Views
  • 120 replies
  • 15 Helpful

Resolved! timing out

I'm trying to find information on my order and it just keeps saying timing out?

stevo57 by Investigator
  • 471 Views
  • 9 replies
  • 1 Helpful

Resolved! iphone 17 pro max order

Hi, When are the Iphone 17 pro max going to be sent out ? I am paying for a mobile on my upgrade and I haven't even received the phone. So when are the iphones going to be in stock??

Resolved! Tracking

Hi all ordered a iPhone 17 pro max last Friday and still nothing or have a tracking number on emails any help 

Saggy77 by Contributor
  • 250 Views
  • 1 replies
  • 1 Helpful

My order

Hi ! On 5 November I Ordered a phone . I want to know when I will receive it . I don't received any email or message. The order number is xko*********     [Mod edit: order number removed for your security.]

Stey by Visitor
  • 179 Views
  • 1 replies
  • 1 Helpful

Resolved! Upgraded to Iphone 17 Pro/Trade In deadline

I ordered an upgrade to an iPhone 17 Pro on 3/11 this was with a trade-in discount but there are no delivery details yet as its on back order.  I have received my trade-in paperwork and a text to say that I need to have sent back my phone 19th Novemb...

Resolved! Order tracking

Hello Team, My name is Wei  and my order number is xko3*********, placed on 29 October 2025. I would like to confirm whether I will receive a new sim card for the update I have recently made to my monthly sim-only contract. Thank you.[Mod Edit: Detai...

Resolved! iPhone 17 pro max 256gb blue

Anyone know how long they normally take to dispatch a new phone? Not getting an update if it’s been sent yet just says order confirmed 

Cgy13 by Investigator
  • 363 Views
  • 4 replies
  • 3 Helpful

Resolved! I placed an order but they said to call to discuss

I ordered a phone and they took the upfront cost, I can’t seem to get through to anyone, im using my partners phone and he’s already with ee, is there a way to get through to customer services without it being with his account? @Membership10