If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
I ordered a replacement SIM on Tuesday (24th June) and it still hasn’t arrived. I asked a member of staff to help me sort it out in an EE shop on 25th and they basically said it wasn’t possible/would be too much hassle. I only have limited credit for...
I got a new upgrade of my mobile phone and it was on flexy plan and had to be delivered to my house and unfortunately missed two attempts to deliver. I selected to have it delivered at the weekend as work 5/7 days but never got a time slot of when it...
I ordered a Switch 2 bundle from EE at 10:14 today and checked out as a guest, after an hour or so I still had not received an order confirmation email.I phoned in to the support line and after 40 minutes on the phone, the agent advised they could no...
I am a loyal customer of EE and have been for some time. I ordered an addition line to my account with the device IPhone 14 pro. It was on back order and I was told, I’ll get an email when it’s out for delivery.on the 27th of October, DPD sent me a t...
Haven’t received a single email confirming my order OR ORDER NUMBER BUT HAVE BEEN CHARGED!!!WHAT KIND OF JOKE IS THIS???? Better service is a priority!!!
Ordered a phone on the 25/6/2025 took upfront cost from my bank but haven't had any confirmation or emails too when I'm getting the order
I have been trying to call for 2 days to place an order and just been on hold each time.....Is this what i can expect as a customer? May have to look elsewhere
Hihas anybody else had there new mobiles stolen by the dpd driver? I had 2 devices delivered 2 weeks ago and when I went to open the box’s to get the phones out the seal was already broken and the phones gone. It’s now been 2 weeks and I’m still with...
How long does my new phone take to be delivered
Afternoon, I ordered a phone today 25/06/25 on contract. The £50 upfront cost has been taken from my bank but have not received an email confirmation of the order (checked junk and all inboxes). I have no idea if the order has gone through or if I ha...
