If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
I upgraded my phone yesterday and I’ve had no confirmation email, and it’s not showing up on my account? Tried online chat and they haven’t responded all day. It’s not showing up in my EE account or anything, does this mean it didn’t go through?
Just tried to buy a phone through the website and i have had the upfront cost taken but no emails or anything
I ordered a new phone unable to track keeps saying oops
Hello I placed an order this afternoon via EE online store, payment has been taken £149 but I have not received any confirmation of my order which is bit alarming,I have contacted the resolution team but have yet to here, yes I have checked my spam a...
Hi, I ordered new sim card on 03/12/2024 , still waiting for delivery, not received yet. Order number xko********** Thank you [Mod Edit: Removed order number from public post] Darius
I recently early upgraded through the app to then be told that the order hasn't been received, even with an order number. App showed an early upgrade fee of £50 which is correct but your system showing over £300. So now I'm out of £50 and I don't hav...
Hey all,I wanted to post about how to get proof of purchase as there was nothing online about it. In order to get a proof of purchase from EE, you need to call them (pass security checks like name, address, email etc.) and ask them for proof of purch...
So angry right now EE, I ordered a sim-free Samsung S24 having ALWAYS been an Android person and never buying an iPhone before in my life. DPD delivery was battered but the box appeared intact. I opened it and found not my S24 but iPhone 15 pro max. ...
I ordered some Sony headphones which they order is saying confirmed and the money has been taken. However they haven't been sent and are now showing out of stock.What are my chances of actually receiving these? I'd be happy to have them swapped for t...
Hi,Long term customer of EE. I recently purchased an additional line and good as new 8a. Payment was taken by EE and a direct debit set up for the monthly payment. After a few days I was contacted by EE to say that there was an issue with the order. ...
