If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
I placed an order for a TV via ee.co.uk and added this onto my mobile subscription as a pay monthly for 11 months and this was on 12th November. I've heard nothing else since then, and I can't seem to track the order at all, nor does it appear in my ...
Hi, On 3rd of October I chose one of the Xbox Series X bundle with £70 EE game card voucher. I received my console, but I haven't received my voucher through the text. Also I've bought PS5 bundle with 24 months of PSPlus and another £70 EE game cars ...
I ordered an iPhone 16 on 17th November. I have had no updates an am unable to track when it is being delivered. When can I expect this?
Hello,I’ve recently switched to EE and taken up a SIM only contract, and I’m interested in an Apple Watch contract.When I look to view the smart watches, it states I’m not eligible. Is this due to being on SIM only?It does appear I can purchase a wat...
Can you tell me when my parcel is coming it be a week the order number is **********
I returned a damaged phone through the pre paid package . The tracking is saying delivered and scanned . EE are saying the phone has not been delivered and have charged me an equipment fee of £720 .With the £100 excess I've been charged £820 for a ...
I tried to collect my phone yesterday. Not having a passport or driver's licence, I took along my gun licence. It is government issued photo id with my name and address on it. I was told this wasn't suitable. Could anybody tell me why this doesn't fu...
I am a loyal customer of EE and have been for some time. I ordered an addition line to my account with the device IPhone 14 pro. It was on back order and I was told, I’ll get an email when it’s out for delivery.on the 27th of October, DPD sent me a t...
Hi, I returned my contract on Thursday, which arrived at EE return centre on Friday, I was sent an email saying this will take 48 hours to account management to be actioned and we will send you a confirmation text. I have heard nothing since and star...
I order a I order pixel buds pro 2 from EE online store and the address that DPG has is not the same as the one created on the EE account order summary.They try to deliver the headphones but the address is not the same which went to completely differ...
