If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
Hello,I am new to EE and wasn't sure what I needed, so I accidentally ordered excess equipment that I don't need. I would like to know how I can return it. The equipment is in its original packaging and is unopened. Rather than let it go to waste, I ...
Hi, I upgraded online and ordered the wrong handset, I ordered the s25 edge..I wanted the s25 ultra! I have ADHD...and i was very confused when I received the wrong handset! Anyway I have asked for a return within the cooling off period and I have re...
Order No. xko********* This is for an Apple Watch, DHL tried to delivery on Sunday but needed a Pin number which had been sent to the number on my old Apple Watch. Obviously I don't receive messages on my Apple Watch from that number as it is tethere...
I ordered a switch 2 Mario kart bundle on Thursday through the ee app. I received an initial confirmation email. It has been 5 days since then without any update and I used 2 day delivery. Any help would be appreciated. Thank you
I have ordered a phone and payed the deposit I haven’t received a confirmation email so can’t track it. It’s also not showing in my orders it just says page unavailable. The money has been taken fro my bank,should I be worried
Well, what can I say placed an order, received order confimation email with an order number, the upfront cost for the phone FLEW like the wind out of my bank account.. then silence fell over the airwaves.Called in, 1st Guide sent me to broadband faul...
I ordered a switch 2 mario kart bundle in April and received no email but thankfully screenshot the confirmation with is EE- and then 8 numbers. Rang up customer service a week later and they confirmed that it has been ordered fine. Rang today as sti...
I ordered an upgrade last night and dpd tried to deliver it to my wife today, but asked for a pin code, but I have not had an email or text saying they were delivering today or containing a pin code.Am I supposed to give them something else?
Just ordered a new pay monthly phone ..EE have taken the 50 pounds upfront payment .. but I have had no confirmation email for my order and it's not letting me go to the confirmation page on the site ...
I ordered a 24month SIM about a week ago now and it still hasn't arrived. I'm just wondering what the usual delivery time for a SIM has been for others before I try ringing customer service. Thanks
