If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
Hi! I’ve ordered a phone earlier today online and i haven’t received a confirmation email, the moneys been taken out of my account but i haven’t been sent an email to track my order or to confirm it. This is my first time ordering a phone on EE, is t...
Hi, I ordered Iphone 16 ProMax on the 17th of February 2025. I am yet till receive my order till date
Hello,hi, I ordered phone today i.e 27th Feb at 7:20 pm. I am not able to track it or not able to understand if it got approved or not. I have my flight on 3rd of March. Where can I know more information regarding the phone?
Hi, i ordered a new phone through EE. I have received the phone but no eSim? I was told i would receive one within 24 hours but no luck! Can anyone help?
I've placed an order with EE (long standing customer), I received a text saying there's a problem with the order, and to contact ee.co.uk/message-us - this then redirects to https://ee-livechat.sprinklr.com/Before they will answer anything, they send...
Made a new order with EE a mobile phone contract, this was 2 days ago money has been taken had a confirmation email with an order number starting xko, but can’t track or see if the order has been accepted just wonder how long does it take in new to E...
Basically, I’ve ordered a new phone with a new Sim and the money have been taken out from my bank account and I haven’t received any emails or any confirmation and I’m a bit worried as the money I’ve been taken from my account
I ordered a Samsung galaxy a15 and I’ve been checking the tracking page daily, however the order was marked dispatched and I have not yet received a text from DPD. I’m starting to get worried that my order has been lost, could anyone help please?
Hi Just placed an order for a iphone 14 on a monthly contract. It took my £30 and thats gone from my bank but i had a blank screen on order confirmation. Ive had no email with details of order and no sign of any order in my EE account. Any ideas ?
