Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 61829 Views
  • 118 replies
  • 15 Helpful

Pixel 10 Pro XL still awaiting confirmation

So ordered last week over the phone and received confirmation. Expected delivery today (so took the day off work), however the order is still stuck on Awaiting Confirmation suggesting I may not even get it this week?256GB Porcelain which seems to be ...

Dsear by Investigator
  • 769 Views
  • 11 replies
  • 6 Helpful

Delayed DPD Delivery

What a joke, I ordered my mobile phone and when DPD "attempted" to deliver they failed, saying nobody was home - despite them sending a photo of the cars in the driveway & there being 5 people in the house. I organised re-delivery and on the date of ...

Resolved! Re: Sim not received. No order information

Ordered new sim card 22nd August, have Xbox order number and message saying i will be notified when despatched. Since then, nothing, and customer services is absolutely no use whatsoever. All I want to know is has it been despatched, or is there an i...

ChrisW59 by Investigator
  • 504 Views
  • 8 replies
  • 4 Helpful

Resolved! No order confirmation.

I placed an order this evening for a new mobile, I already have EE broadband, the upfront cost of £30 has been taken, it doesn't show as pending, but ive had no text or email, after the payment was approved the screen went blank and then nothing? Not...

Genuine DPD text - I haven’t ordered anything

Hi. The wife had a text that appears genuine. Something from EE is being delivered today. Took delivery of two new handsets on upgrade two weeks ago and subsequently received a pin for the handsets before they were delivered. I’m the main account hol...

Benboy by Explorer
  • 430 Views
  • 3 replies
  • 0 Helpful