Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 62509 Views
  • 120 replies
  • 15 Helpful

iPhone 16 delivery

I ordered a iPhone 16 through a contract with EE and haven’t received any kinds of updates and when I go to track my order it’s saying that it can not be found. Before I ordered it said that it should be dispatched within 24hrs and that I should get ...

Resolved! Watch update fiasco

so pre ordered an new apple watch ultra 3 alpine loop L, the delivery guy arrives with the parcel but is unable to hand it over due to me not having a pin. The pin that was needed was sent to the number of the watch, but as it is attached to the phon...

GeordEE by Investigator
  • 800 Views
  • 11 replies
  • 2 Helpful

Resolved! new phone

hi i ordered a new phone on sunday but when i enter the tracking number and email it shows nothing coming up and havent had any other messages about the phone. what is going on?

Jsands7 by Investigator
  • 568 Views
  • 9 replies
  • 3 Helpful

Order

How long do you wait on confirmation of order mines been over a week now with no further communication? 

Gemz1 by Investigator
  • 418 Views
  • 9 replies
  • 0 Helpful

Resolved! Iphone 17

Order the iPhone 17 pro max but just saying awaiting confirmation, any news of an update?

Resolved! iphone 17 pro max

i preordered the 17 pro max last saturday and when tracking it stayed on “awaiting confirmation”. i had not been contacted at all from anyone to alert me of any delays. it took for me to call the store to be told they are unsure of when i will receiv...

leighbarr by Investigator
  • 1060 Views
  • 13 replies
  • 2 Helpful

Resolved! iPhone 17 Pro Max order shambles

This is just a post to highlight the major issues ive experienced with ordering the new iPhone 17 Pro Max with EE in the hope that someone, somewhere, working at EE takes note and sorts this all out. so this starts at 1pm on Friday last week when the...

priMa1 by Contributor
  • 1546 Views
  • 2 replies
  • 2 Helpful

Resolved! How Long?

How can Ifind out what’s happened to my order?I placed an order for the SIM only iPhone Ultimate on 17th of September but other than a confirmation email I’ve not heard anything. I can’t search online as I don’t have an EE mobile number and I can’t g...

zoomuk by Investigator
  • 271 Views
  • 2 replies
  • 2 Helpful

Order

EE has taken the upfront deposit already from my account 

Rjallah by Investigator
  • 446 Views
  • 9 replies
  • 1 Helpful

Issue with order

Placed an order last night and recieved a text this morning saying there was an issue with the order and gave me a link to speak to someone on live chat been waiting for 5 hours to speak to someone still nobody has responded, I can’t phone up as my p...