Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 68895 Views
  • 120 replies
  • 15 Helpful

Resolved! Order tracking Pro Max

I know there’s tonnes of these but I’ve order a cosmic orange pro max 256gb on 31st October. The tracking page since dispatched since the 20th. But I’ve not heard anything 

Cotly87 by Investigator
  • 669 Views
  • 8 replies
  • 1 Helpful

Resolved! No Updae

Hi,I had recently ordered the iPhone 17 Pro Max Silver last Monday, and I have yet to receive any update regarding my order.

Resolved! Missing order

I ordered a mobile phone last week and was told that I would get an email in 24hrs informing me of when the order would be dispatched for delivery. I have still not received my order and cannot get through to customer services.  My order number is xk...

Resolved! I need help with my order.

Yesterday I contacted your customer service center requesting the purchase of an iPhone 17, but I received no response and no protocol number. However, today I received a confirmation from DPD that the device will be delivered to an address that is n...

Resolved! Cancelled

Hi I put an order in on the 15/11/2025 and when the delivery got to me I asked for it to be returned back to EE as I did not need the delivery anymore. I have still been getting the charge for the phone on my account and I have not had the money retu...

Resolved! Refund

I am order a phone installment but cancel my order,iam paid upfront money 30 pounds. Now refund my money please.