Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 65743 Views
  • 120 replies
  • 15 Helpful

Resolved! Order iPhone 17 pro max

Hello! I upgraded my phone to the iPhone 17 pro max on the 4th of November. The staff member in ee said it will be a 2 week wait. I haven’t received any sort of order tracking for it so im just wondering wether it will be sent the day before the phon...

St3ph3 by Investigator
  • 949 Views
  • 9 replies
  • 0 Helpful

Resolved! Iphone 17 pro max 1TB

Ordered an IPhone 17 pro max 1TB in cosmic orange 22nd of October and was told a 21 day wait, that’s been and gone, what is the likely wait time?

Bethr1 by Explorer
  • 594 Views
  • 5 replies
  • 0 Helpful

Resolved! Very slow dispatch

I order a 265gb iPhone 17 black a week ago and yet is still hasn’t been dispatched, I really need the new phone. How much longer should I expect?

Seba9 by Visitor
  • 356 Views
  • 2 replies
  • 0 Helpful

Resolved! 10 Days?

Placed an order on the 5th which was fine, got the order number and confirmation but then has been radio silence and status hasn’t moved from dispatched since. Should it take this long usually? It’s been a while since I’ve had to order a device unfor...

Panda211 by Explorer
  • 360 Views
  • 3 replies
  • 1 Helpful

Resolved! Upgrade phone

I upgraded my mobile phone and paid the  £30  fee and had confirmation email of my new phone  but the tracking number does not work and had no  emails  since and no record of it on my online account any ideas ? 

Khodges by Visitor
  • 310 Views
  • 1 replies
  • 1 Helpful

Resolved! New phone delivery

So, I ordered an upgrade 2 days ago and everything seems to have stalled as far as communication since.EE tracking says dispatched via DPD, but no tracking info was given.DPD left a calling card today saying I missed the delivery and they will attemp...

Resolved! No order update

Hi everyoneHas anyone recently ordered or done an early upgrade for the iPhone 17 Pro Max 256GB (any colour) at the beginning of this month? I keep seeing mixed information and delays, so I’m trying to understand what the real situation is.If you’ve ...

MyrosAn by Investigator
  • 537 Views
  • 5 replies
  • 1 Helpful

Resolved! Contract phone has it been approved

How do I know if my order has been accepted? I had an email confirmation of order. But nothing since and I paid £30 upfront cost.   Thank you