If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
How can Ifind out what’s happened to my order?I placed an order for the SIM only iPhone Ultimate on 17th of September but other than a confirmation email I’ve not heard anything. I can’t search online as I don’t have an EE mobile number and I can’t g...
EE has taken the upfront deposit already from my account
Placed an order last night and recieved a text this morning saying there was an issue with the order and gave me a link to speak to someone on live chat been waiting for 5 hours to speak to someone still nobody has responded, I can’t phone up as my p...
Hiya, I ordered an upgrade on my watch ‘line’ on 19th September with order number xk********** but haven’t heard anything since except for the thank you for your order email etc. Then yesterday Sunday 21st September I received a knock on my door from...
Upgraded my iPhone 14 to a iPhone 16 pro. After opening the box I noticed an iPhone 15pro. I contacted EE and was told they can’t do anything about it. I went to the store in Grimsby and they told me I shouldn’t have been treated like that we will ge...
DPD are trying to deliver to a store but won’t deliver without a PIN code. I also wanted a home deliver. Can we sort this?
I have recently ordered a Samsung Galaxy S25 Ultra, but following the confirmation in the Browser, I have heard nothing about my orderI am unable to use the online order tracking as i get the below error:"Oops! Your tracking timed out.Search again fo...
I ordered an IPhone 13 through pay monthly over the phone and still yet haven’t received a confirmation email with my tracking link. Any help?
I pre ordered an iPhone 17 pro max on release but all I’ve had is an order acknowledgement and nothing else since. I would’ve thought there would have been another email or update on my order. Who can I contact?
Hi all, I’ve recently upgraded to an iPhone 17, (not yet been despatched) but was wondering how does one go about changing to a new number with the new phone? As my current number is attached to an old job so I’d like a fresh start so to speak. Thank...
