Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 51710 Views
  • 117 replies
  • 15 Helpful

Resolved! Upgrade sim only issue

Hi I am trying to upgrade my sim to another sim only deal but on the upgrade section it is only showing me unlimited high price sim deals? Does anyone know where I can find the standard sim deals at a lower price without unlimited data? Thanks

Frank241 by Explorer
  • 326 Views
  • 2 replies
  • 1 Helpful

Misinformation frustration

Ordered iPhone 16 pro max 256g on 29th October. Website said dispatch within 3 days, radio silence from there. Told by live chat that would be here in 3-5 working days and that contract info would be on my account in 24 hours. Well it’s been over 24 ...

Fray2107 by Explorer
  • 378 Views
  • 5 replies
  • 3 Helpful

Resolved! Awaiting Confirmation

Placed an order online, had to call up to confirm details ended up changing order from iPhone 16 pro max 256gb black titanium to iPhone 16 pro max 256gb natural titanium as i was informed this was available and in stock and no 2 week wait (the black ...

Huzzyy04 by Explorer
  • 406 Views
  • 3 replies
  • 1 Helpful

Order hasn’t been delivered

Hi I payed extra for my order to be delivered yesterday and it still hadn’t arrived. I work on Mondays so will not be in to receive it .  ******* Order number  [mod edit: removed personal details from the forum]

Oatessl by Visitor
  • 219 Views
  • 1 replies
  • 0 Helpful

EE and Likewise

Returned a mobile phone as part of an upgrade to a new device.  Received Royal Mail confirmation of delivery, and a message from Likewize to confirm their receipt of the handset. Now getting regular reminders to return the phone, despite it having al...

iPhone 16 pro max black titanium 256GB

 Good morning Any idea as to date you will have iPhone 16 pro max in black titanium in stock. As you haven’t had any in stock since the 19th of September and it’s ridiculous how you still have none in stock!

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Asw87 by Contributor
  • 291 Views
  • 1 replies
  • 0 Helpful

Credit Report - Phone Loan

Hello, According to credit reference agency a phone loan has been taken out in my name. When speaking to EE they cannot find anything in my name at my address. I have contacted the credit team at EE to send a letter to credit reference agency to conf...

Upgrade

Hi, I order the iPhone 16 pro, 128gb in desert titanium. I have received confirmation email and I have received an email about my direct debit but when I go on to track order, it comes up saying session timed out and I cannot get on to see my order. ...

Nic119 by Visitor
  • 244 Views
  • 1 replies
  • 0 Helpful

iPhone 16 Pro Max - Says dispatched for 3 days.

Hi, I’ve ordered an iPhone 16 pro max, when I ordered it, it said next day delivery was available, however checking website today EE website says expect dispatch in 28 days. When I placed the order I got a text to say order has been successful and wi...

Zak49 by Explorer
  • 3618 Views
  • 8 replies
  • 2 Helpful