Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 57716 Views
  • 122 replies
  • 15 Helpful

Resolved! Upgrade

I've chosen a new phone but clicked wrong colour how can I amend this 

Resolved! phone Color mistake

went to get my daughter a phone on flex pay it was the 16e had to take it back as she wasn’t satisfied I went back to change it and luckily got the 15 plus in black she likes the phone but would like it in pink would it be possible to just change the...

No PHONE in delivery box

I have received my upgrade parcel from DPD today opened the box and only the paper work and SIM arrived! I contacted EE within 5 minutes of receiving this and was told this would be investigated and i will be contacted within 72 hours from the suppli...

QandeelR by Investigator
  • 1934 Views
  • 15 replies
  • 11 Helpful

Contract

I just ordered. Contract and paid 30 upfront and the money was taken out my account but theres no email or evidence of it being confirmed?? 

Resolved! Mobile phone order

I upgraded my phone online, I received confirmation and an order number, but there is no dispatch date tho and I haven’t received any delivery date information. when I track the order I can’t tell if it’s been dispatched or not? It was ordered on 16t...

Resolved! Re: Back order google pixel

Hello!I have a Google Pixel 9a on order and haven't been given an estimated dispatch date. Do you have any guidance on how long it is currently taking to dispatch please?