Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
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  • 120 replies
  • 15 Helpful

Resolved! Order

Hello , how do I know if passed credit check? I received email saying please call us to discuss, what does. It mean ? I did pay upfront too also there is message in same email they will contact me if they needed to so I don’t know now 

Resolved! I order 17 pro max on 11th October but not get yet

I ordered for 17pro max 256 On 11th of the Oct . I didn’t received  my order and it will be delivered after 2 weeks but its now almost 4 weeks but didn’t get. Order REF NO: **********. i just send mail to ee they ask for wait until 5 weeks.     [Mod...

Catchkc by Visitor
  • 357 Views
  • 1 replies
  • 2 Helpful

Resolved! iPhone 17 pro max delays

Hi Community. I ordered the iPhone 17 Pro Max as an upgrade on Sep 20 in hopes to get it by the time I start operationally as a paramedic in early November. My current phone doesn’t have the battery capabilities to survive a whole shift which is why ...

Resolved! iPhone 17 pro Max

I preordered the silver iPhone 17 pro max. I’ve had no updates and wondering when I will get it?

Resolved! Apple iphone 17 black 256GB

Ordered this phone few days back heard nothing says confirmed but no dispatch time.I may just cancel EE and go elsewhere as I told EE I was going to o2 as they had phone and good deal yet EE convinced me to stay saying they had the phone available re...

Resolved! iPhone 17 Pro Max

I placed an order over the phone for the iPhone 17 Pro Max Deep Blue 256 GB on 31/10 seen a lot of people saying their orders from september still haven’t arrived any idea how long i should be waiting as i was told a no longer than up to 14 days 

Resolved! I phone 17 pro max orange

Hi we ordered our new iphone 17 pro max in orange on the 3rd of october is there any updates? As so far we have recieved very little communication from EE all we want is an update? 

Ceri88 by Visitor
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  • 5 replies
  • 4 Helpful

Resolved! Apple Watch 11 Titanium 46mm - not receiving any order updates

HelloI pre-ordered the Apple Watch 11 Titanium 46mm. I was told it would be delivered within 28 days, but earlier this week the EE online store has changed the delivery quote and shows it within 7 days for new orders.I would have expected to have an ...