If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
Hi I ordered a phone over two weeks ago and I have not had an email to say it’s been dispatched and also not received my deposit back? Can’t get into contact with anyone when I ring the number
I've ordered a DJI drone, which I managed to order in time, when in stock, before the product became notify me. It has passed security clearance, however is coming up as "Processing - Awaiting confirmation from supplier" now. Does this mean this will...
Hello I would like to say I have not received my Sims order over a week now this is after receiving the email saying successful order but never received anything else no text on progress as a SIM order no tracking plus I can't use app chat because i ...
Ordered a phone to the store the other day done online still haven't heard anything bk no email or nothing don't like speaking on the phone as struggle with anxiety I paid 20 pound up front dk what to do
I ordered a new phone and SIM contract 5 days ago and have not heard anything after the initial email since then, the email said it was supposed to be delivered within two working days and if not I would be updated,
Placed an order for a Nintendo Switch on Friday 8th August and did the payment through Klarna. Monday 11th August Klarna have processed the first payment and that afternoon EE Store sent a short email saying “Sorry, order cancelled as no longer avail...
Hi, I'm a new customer to EE and just placed an order for an I Phone 16 pro with a sim card and Intiated the payment two days ago. I recieved a mail on the same day with the subject give please call to discuss, I dont see any point in that since the...
My new sim was ordered on Monday, I received a confirmation email and text but no other tracking details. I have tried to use the help service and the tracking system keeps failing and I have not received any updates on my order
I've ordered a Samsung Z fold 7 about 5 days ago and I've not got an update about the phone. I check my spam box in my email multiple times. Last email I got was the confirmation email and the order number, but when I put the order number on "track m...
Hi, I placed two upgrade orders today — one by phone, which I already have tracking for, and one online. The online order shows as ‘dispatched’ on the EE tracker but I haven’t received any tracking details by email or text. I understand that sometime...
