Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

incorrect order ref number

Shin2JPN
Visitor

‎07-03-2026 03:11 PM

I placed an order to upgrade to the iPhone 17 Pro on March 3. Shortly after, I received an email from EE with an 8 digit Order Reference Number. The email also said that I would receive a phone call within one working day, but I still haven’t received any call.

I tried logging into my account and using the Track Order function, but it says that a 10–12 digit Order Reference Number is required, so I can’t track my order because my number only has 8 digits.

Could you please tell me how I can check the status of my order?

0 Helpful
1 REPLY 1
Northerner
EE Community Star
EE Community Star

‎07-03-2026 04:19 PM

Hi @Shin2JPN 

You'll need to speak to EE CS on 150 for an update. I would ask them for your order number to allow access to order tracking. 

I would download the DPD app as well. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful