If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
Hello, can I get some help please with my order.I pre-ordered the PlayStation 5 Pro with additional Edge controller. It was delivered today but the extra controller in the box is a regular DualSense controller, not the DualSense Edge!I need this reso...
I placed an order for a TV via ee.co.uk and added this onto my mobile subscription as a pay monthly for 11 months and this was on 12th November. I've heard nothing else since then, and I can't seem to track the order at all, nor does it appear in my ...
Hi, On 3rd of October I chose one of the Xbox Series X bundle with £70 EE game card voucher. I received my console, but I haven't received my voucher through the text. Also I've bought PS5 bundle with 24 months of PSPlus and another £70 EE game cars ...
I ordered an iPhone 16 on 17th November. I have had no updates an am unable to track when it is being delivered. When can I expect this?
Hello,I’ve recently switched to EE and taken up a SIM only contract, and I’m interested in an Apple Watch contract.When I look to view the smart watches, it states I’m not eligible. Is this due to being on SIM only?It does appear I can purchase a wat...
Can you tell me when my parcel is coming it be a week the order number is **********
I returned a damaged phone through the pre paid package . The tracking is saying delivered and scanned . EE are saying the phone has not been delivered and have charged me an equipment fee of £720 .With the £100 excess I've been charged £820 for a ...
I tried to collect my phone yesterday. Not having a passport or driver's licence, I took along my gun licence. It is government issued photo id with my name and address on it. I was told this wasn't suitable. Could anybody tell me why this doesn't fu...
I am a loyal customer of EE and have been for some time. I ordered an addition line to my account with the device IPhone 14 pro. It was on back order and I was told, I’ll get an email when it’s out for delivery.on the 27th of October, DPD sent me a t...
Hi, I returned my contract on Thursday, which arrived at EE return centre on Friday, I was sent an email saying this will take 48 hours to account management to be actioned and we will send you a confirmation text. I have heard nothing since and star...
