Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 57864 Views
  • 122 replies
  • 15 Helpful

Resolved! Sim not delivered

Placed an order for a new sim only deal on 26/04/25. Haven’t received my order but had a text requesting how the delivery was, can’t track the product on the app or online 

Resolved! Where is my phone?

I can't find the order number to track my new phone. Looked in spam folder but no sign of it. I know a delivery was attempted to my old address, not the one that BT use. Help!G.

gfb45 by Investigator
  • 424 Views
  • 4 replies
  • 5 Helpful

Resolved! Getting new phone today, I normally go into shop for this .

However my shop in RUGBY has been closed and I'm unable to get to Daventry, I've been talked through the very "simple"  steps to transfer my data from my present phone to my new one . I've downloaded SmartSwitch but my concern is that I've had a few ...

Resolved! DPD didn’t attempt delivery and returned phone to EE

I recently switched to EE and got an iPhone contract. I paid the upfront cost and was looking forward to my new phone . I was told DPD would deliver it today however the delivery updated to dispatched and then all of a sudden said it’s being returned...

Karalene by Investigator
  • 648 Views
  • 8 replies
  • 6 Helpful

Resolved! Where's my order?

Hey, I ordered an (early) upgrade a week ago and haven't received any further Comms since the original confirmation email... So unlike 'the UK's best network' which is usually pretty hot of the mark in sending new stuff.The order isn't in my EE accou...

stewbear80 by Investigator
  • 7763 Views
  • 30 replies
  • 12 Helpful

Resolved! Mobile

Hi.Ali here I want to get information about how can I bought mobile phone??? 

Resolved! ordered a phone 2 days, got a thanks for order email, tracking timed out

ordered a samsung galaxy s25 256gb mint unlimited no frills 51ish hours ago and i got a confirmation code immediately and haven't heard anything since and the xko code doesnt work in the tracker and just says timed out. i would just like to know what...

Krom- by Investigator
  • 487 Views
  • 3 replies
  • 5 Helpful

Order gone missing

So i ordered a phonelast thursday from the ee store, was supposed to of been delivered last friday but i was out, parcelforce left a card saying its at my local post office, this is not the case, i have been twice now and they donr have it, i emailed...

Davey1988 by Investigator
  • 795 Views
  • 14 replies
  • 3 Helpful

Not eligible for Add to Plan

I’m disappointed with the outcome of my recent experience with EE. As a loyal customer for over a year who has always paid on time, I applied to get a TV through Add to Plan but was told I’m not eligible. I really count on EE and expected some flexib...