Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 51702 Views
  • 117 replies
  • 15 Helpful

Resolved! iPhone 16

Ordered a iPhone 16 pro max in desert colour anyone know when it would arrive and how long it will take 

Resolved! Re: Apple watch ultra order query

Hello  I have ordered Apple Watch Ultra 2,49mm.. since September 27.. I haven’t still got my order .. any updates please.

Rodery by Established Contributor
  • 419 Views
  • 14 replies
  • 7 Helpful

UPGRADE confirmation email - but not heard anything since!

I upgrade my sons phone on Monday and got a confirmation of the order, but haven't heard anything since.  When I check the account, it looks as if I haven't upgraded at all.  His current handset is lost so if the messages are going there its not idea...

Resolved! Phone contact

I ordered new phone contract but I put in my email incorrectly will they text me to tell me if its been accepted I've paid upfront cost too

Tracking order

Placed an order on Sunday night. Put in the tracking number online with email address and phone number, however coming up saying tracking timed out. Haven’t received any updates on my order…. Help!

iPhone 16 Pro Max Order Confirmation and Delivery Timing

Hi, I ordered an Apple iPhone 16 Pro Max 512GB in Natural Titanium last night, but I haven’t received a confirmation email. However, the upfront payment of £450 has been deducted from my account.I'm also wondering when I can expect the delivery of th...

Order timed out

Ordered on the 26th and had a confirmation email, tracking number won't work keeps saying its timed out and I really need to know when my phone is arriving to ensure I'm here for it. Lack of communication is frustrating! 

Lotty1991 by Investigator
  • 225 Views
  • 1 replies
  • 2 Helpful

Resolved! iPhone 16 pro max order

Hello. I ordered my iPhone 16 pro max 256gb desert titanium on the 8/10/24. It keeps saying awaiting confirmation and on track. Does anybody know when I’ll actually receive it or what the estimated time is as I’ve been with EE for nearly 10 years and...

Bxnny by Investigator
  • 277 Views
  • 2 replies
  • 1 Helpful