If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
DPD tried to deliver my order yesterday, but I had no tracking email or text and according to the DPD app I have no parcels pending - they wouldn’t leave the device yesterday but I still have no pin to give them and I’m concerned that the same will h...
Today I was ready for an upgrade after being a Business subscriber for six months. However, when I clicked on ‘Add Mobile Device’ to choose a device, it displayed the following message: (Sorry, we are not supporting Not Available right now.) I tried ...
So I'm curious to find out if anyone else has experienced the same issue as my self, u upgraded my mobile contract on the EE website and got confirmation emails and direct debit emails the same day and was waiting on the new handset being delivered w...
[Mod edit: Please do not post order numbers on the public board. Thanks!]
I placed an order the the ultimate full works sim only deal including Xbox game pass ultimate a couple of hours ago. I’m trying to view the order on my account to make sure everything is correct but there’s no trace of the order or the game pass subs...
Hi, I ordered pixel 9 pro 512 GB hazel From EE store.that time they don't have a stock of hazel 512 GB. But they said within 2 days you will receive a message from EE when device arrives to store. Then you need to bring your id to pick up the phone....
Im switching from 3 mobile to EE and bringing my number over with me. I ordered my SIM card on Saturday and I still haven't received it, but I have received a text message asking how you did with it's delivery. What should I to do now to find out whe...
A few months ago I paid £130 upfront cost to upgrade early. (16-09-24).I was on the phone to an EE advisor who requested a refund for me as I didn't want to go through with the purchase. I am still waiting for this refund. Is there any way of chasing...
I’ve just made an order, paid an upfront fee, went through the credit check and confirmed but I haven’t received any confirmation at all. I’ve checked my junk mail also. Payment has left my account. Any ideas on what to do?. Thanks
I placed an order on 30th December expecting delivery by 2nd January with EE’s “1-day delay standard.” Now it’s 3rd January, and I still haven’t received it.I emailed EE yesterday about the tracking not working but got no response. Today, I see that ...
