If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
Hi, I Ordered Sim, its been 3 days but no statusHow to check status of order?
When I input my order number (begins with xko) the search returns “oops! Your order number timed out” - why is this? Is my order confirmed? I’ve already paid the money upfront and set up a direct debit
Hi. I am 2 minutes away from leaving EE. I requested a return for a new upgrade mobile phone on 9th September via the returns form online. Received a text message and email to confirm it was being processed. I sent a follow up email 10th September as...
I'm trying to add a PS5 Pro to my account, but it always comes up with "something went wrong". I've also tried adding a Pay Today to my basket but it always comes up eith error messages.I've tried logging out and doing it that way, but still no chang...
@Hi all I have recently applied for a contract phone and the upfront payment has been taken from my account however I have not received any confirmation of contract is that normal for ee?
I called EE today to set up a new deal on the iPhone 17 pro max and although the call handler David was outstanding all I could hear in the background was a guy [making inappropriate comments in the background] my wife was totally disgusted [Mod edi...
So it's have anytime upgrade and have had for a number of years. So I thought I go and see what's on offer. I like the look of the Honour V5 Magic. Unfortunately I would have to pay £150 up front for the device (upgrade is free due to eligibility)...
I ordered a new contract phone and paid £30 upfront fees and there is no sign of the order. Instead, they are sending me sim cards that I dont need or want
Hi,I'm in a similar situation but the 7 day are already gone and no sign of package. I don't want to miss my trade in window. From what I understand, from EE costumer services, it's another company that deals with the trade in. Is there any way to co...
I placed an order on the 14th September and haven’t heard anything since and when I check status of order it’s saying order number not found
