None delivery of an order . no recompense for the £96 taken from my account

[jackboy57]

I paid on line for 3 landline phones.( Oder No. ee-********) The deliverer would not hand over the phones at my house because I did not have a password . I have been trying for to get the cost of £95 for the phones  returned to me after I went elsewhere for the phones. I have been trying for 2 months to get a re-fund but so far no success

{Mod edit - removed order number, please don't share any account-specific details on these public forums]

[Schockwave]

Hello @jackboy57 ,

Welcome to the community,

You could try launching a complaint by filling in the complaints form:

https://ee.co.uk/help/contact-ee/complaint

[Katie_B]

Hi @jackboy57. 

Thanks for coming here. 

I am sorry to hear you have not received your refund. 

I would recommend following the advice provided by @Schockwave and completing the online form. 

A member of our complaints team will then be in touch with account access to get this resolved for you. 

Katie