Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 51716 Views
  • 117 replies
  • 15 Helpful

Iphone 16 pro max delivery

Does anyone know when the new iphones will start getting delivered? Email says 2/3 working days however I can’t track it or anything

dxalogram by Investigator
  • 2683 Views
  • 16 replies
  • 4 Helpful

Resolved! Order cancelled by EE but payment still taken

Ordered a phone last night on the EE website and I went through all the right procedures. Paid my £30 upfront, but I received a text awhile ago saying my order was cancelled and I have also not received a refund.What does this mean?Why am I not able ...

Can't receive PIN

My phone is bricked. I've raised with Google and they won't fix. I'd like to use my free EE upgrade to get a new phone. However, the EE checkout page asks for a number for a DPD PIN. I can't get the PIN as my phone isn't working. I do not have anothe...

bgreen2 by Explorer
  • 437 Views
  • 6 replies
  • 0 Helpful

Customer service

Ordered new pro 16Max to be delivered today but after ring back today there is a 21 day delay so have asked to cancel the phone and the customer service was very poor after waiting 12 mins to talk with them on hold 

Medlock by Investigator
  • 215 Views
  • 1 replies
  • 1 Helpful

Resolved! iPhone 16 pro max not arrived

Hi I ordered the iPhone 16 pro max on the 24th of sep in natural titanium 256gb and I am wondering if anyone on here has actually received there order or when the estimated date is that they will get more stock!thanks in advance 

Robbieh69 by Investigator
  • 2353 Views
  • 11 replies
  • 3 Helpful

Resolved! Phone swap without 14 day cooling off

Hello, I recently got an iPhone 15 on Thursday, and was wondering if it was possible to swap the device for a 16 pro? I know this is probably a long shot, but it’s worth an ask. Thanks

cal00 by Explorer
  • 332 Views
  • 3 replies
  • 3 Helpful