Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 54785 Views
  • 118 replies
  • 15 Helpful

Resolved! Order cancelled

I ordered a contract phone today and paid £30 upfront but I’ve had a message saying it’s cancelled but no refund and no reason why

Phone ordered 27-12 not shipped

Hi community,I have ordered a iPhone 16 Pro Max Black 1TB on 27-12-24:I have had confirmation and paid for next day delivery (£10)After contacting EE I was refunded the delivery as they do not have stock. I am disappointed that I wasn’t told that the...

Anto_2012 by Investigator
  • 413 Views
  • 4 replies
  • 1 Helpful

Resolved! Delivery

Hi I ordered my device a couple of days ago and haven't heard anything.I understand that it's over the Christmas holidays but was just wondering when I may recieve my order?I have tried to track my order but I recieve this message 

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Resolved! Do I need to contact EE or has my order been placed?

Hello, I've just placed an order for a contract phone and then received an email that is subjected "Your EE order: Please call to discuss" but then in the actual email it doesn't say I have to contact them at all and actually says "Thanks, we've got ...

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Resolved! S24 ultra order

Hello, I have ordered s24  ultra 22 December, it has been dispatched within 24 hours however not been delivered until now. Is this normal case during Christmas period?

iPhone 16 pro max order cancelled

I’ve ordered a iPhone 16 pro max everything went through fine and I received my confirmation email and paid the £30 for the upfront cost but about 2-3 hours later received a text saying the order was cancelled I’ve seen that others have had the issue...

Baccyboi by Visitor
  • 316 Views
  • 1 replies
  • 0 Helpful