Issue with recent order

[Harleythomas40]

Could someone from ee please contact me. I had a text message from ee 

Hi from EE. We're sorry, there's an issue with your recent order xko*********. Please contact us at ee.co.uk/message-us and one of our Guides will get your order back on track. Thanks.

[mod edit - removed order number. Please don't post personal or account details in the community]

[Schockwave · Accepted solution]

Hello @Harleythomas40 ,

Welcome to the community,

Please do not put any personal details, that includes your order number in this public forum, as per forum rules.

You will have to speak to customer service and speak to one of the guides by pressing option 2, we cannot contact you from here, this is not customer service and we have no idea who you are and no account access. If you do not ring them, then your order will not be processed, so you do have to contact them yourself, you will not be able to track your order either.

[bristolian]

---

@Harleythomas40 wrote:

Please contact us at ee.co.uk/message-us

---

The text message advises you to make contact with EE directly, this is a user-community forum and is not a formal CS channel.

I'd recommend you follow the advice in the text message.