Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 58310 Views
  • 122 replies
  • 15 Helpful

Resolved! DPD didn’t attempt delivery and returned phone to EE

I recently switched to EE and got an iPhone contract. I paid the upfront cost and was looking forward to my new phone . I was told DPD would deliver it today however the delivery updated to dispatched and then all of a sudden said it’s being returned...

Karalene by Investigator
  • 656 Views
  • 8 replies
  • 6 Helpful

Resolved! Where's my order?

Hey, I ordered an (early) upgrade a week ago and haven't received any further Comms since the original confirmation email... So unlike 'the UK's best network' which is usually pretty hot of the mark in sending new stuff.The order isn't in my EE accou...

stewbear80 by Investigator
  • 7819 Views
  • 30 replies
  • 12 Helpful

Resolved! Mobile

Hi.Ali here I want to get information about how can I bought mobile phone??? 

Resolved! ordered a phone 2 days, got a thanks for order email, tracking timed out

ordered a samsung galaxy s25 256gb mint unlimited no frills 51ish hours ago and i got a confirmation code immediately and haven't heard anything since and the xko code doesnt work in the tracker and just says timed out. i would just like to know what...

Krom- by Investigator
  • 491 Views
  • 3 replies
  • 5 Helpful

Order gone missing

So i ordered a phonelast thursday from the ee store, was supposed to of been delivered last friday but i was out, parcelforce left a card saying its at my local post office, this is not the case, i have been twice now and they donr have it, i emailed...

Davey1988 by Investigator
  • 815 Views
  • 14 replies
  • 3 Helpful

Not eligible for Add to Plan

I’m disappointed with the outcome of my recent experience with EE. As a loyal customer for over a year who has always paid on time, I applied to get a TV through Add to Plan but was told I’m not eligible. I really count on EE and expected some flexib...

Resolved! Order new sim

Order new sim 

PP536 by Investigator
  • 2145 Views
  • 13 replies
  • 2 Helpful

Adding order to account

Hi, I recently made an order for an electronic product but I didn’t have an EE account. Now that I have an EE account, I wanted to link the order to my account but I can’t find anything regarding this. It is possible to link the order to my account o...