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EE store

Sam488
Explorer

‎09-12-2023 08:27 PM

I ordered from the EE store website (https://store.ee.co.uk)  and have not receive my delivery. I tried contacting EE on multiple occasions regarding this but they have said they can’t help with EE online store purchases or have absolutely no clue what I’m talking about. No one seems to be trained or have any clue on the own company they work for and the different online stores they provide, I think I’ve learnt more today than they know. Not even a contact number on the EE store website just an email that doesn’t reply! Ridiculous 

0 Helpful
27 REPLIES 27
XRaySpeX
EE Community Star
EE Community Star

‎09-12-2023 08:44 PM

Where have you spoken with EE about this? This EE Store website is an offshoot of the High St. EE stores & nowt to do with the normal online EE Shop. You need to speak to then.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Sam488
Explorer
In response to XRaySpeX

‎09-12-2023 10:04 PM

I’ve spoken with multiple different people and departments from EE online and stores. Unfortunately the website doesn’t give a contact number just an email which I’m still waiting for a reply from. Surely there should be a phone number for this offshoot as the only one I can find is for the general EE customer service 

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Sam488

‎10-12-2023 09:53 AM

Hi @Sam488,

When did you email the store team?

They'll get back to you as soon as possible.

James

0 Helpful
j4zl33n
Investigator
Investigator
In response to James_B

‎13-10-2024 09:43 PM

Hi,

I have just ordered off of store.ee.uk as well and no confirmation email has came about my Beats studio Pros.

I am worried that it was a scam website.

Can you please help?

 

 

0 Helpful
Chris_S
EE Community Support Team
In response to j4zl33n

‎14-10-2024 08:48 AM

Hi @j4zl33n  What was the URL of the website please? I'll double check it's definitely our website for you.

Chris S

0 Helpful
j4zl33n
Investigator
Investigator
In response to Chris_S

‎14-10-2024 11:14 AM

Hi chris,

the url was store.ee.co.uk

 

0 Helpful
Chris_S
EE Community Support Team
In response to j4zl33n

‎14-10-2024 11:28 AM

That's definitely our store's URL @j4zl33n So don't worry, you won't have been scammed.

Did you get an XKO number after you processed your order? An XKO number is a good way to get peace of mind that your order will have been logged.

Chris S

0 Helpful
j4zl33n
Investigator
Investigator
In response to Chris_S

‎14-10-2024 12:15 PM

Ok thats great to hear,

I cancelled the order last night because I was worried but today a confirmation email came and a SMS message about my order being shipped?

I am confused so is it cancelled like it says on the website for my orders or is it shipped.

 

0 Helpful
Chris_S
EE Community Support Team
In response to j4zl33n

‎14-10-2024 12:37 PM

Did you speak to an advisor to get the order cancelled @j4zl33n? 

Was the confirmation text from EE or from our couriers DPD?

Chris S

0 Helpful