Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 51779 Views
  • 117 replies
  • 15 Helpful

Have not received upgrade paperwork

I upgraded instore on Saturday but have not received an email to confirm the order with all the relevant paperwork. I have received an sms from you to say my documents are ready to view on My EE but I have been unable to find them. I have used the or...

I ordered the Samsung A34 from Exeter on Saturday

and paid for next day delivery, the phone did not arrive yesterday and I have still not received an email or message from DPD regarding delivery and I can't track the order as says its not eligible for tracking. 

Orders

Hi I ordered a new Apple Watch and phone have confirmation email but no pin for delivery.  No SMS ee is not picking up the phone and I am in Ireland. How do I get in touch with ee to get the pin send to CHS correct number. It is so frustrating defini...

Recent order

I ordered my upgrade last week and was sent an email of confirmation, with dispatch within 3days. I am still waiting for further update and would like to know when to expect my order please?

New IPhone 15

After placing an order for the new iPhone 15 last Monday 18th i was told that my phone will be sent out tome on launch day! on the 22nd but I'm still waiting on any news to what is happening with the orders? I totally understand that there is thousan...

Simps72 by Visitor
  • 344 Views
  • 1 replies
  • 0 Helpful

Resolved! Phone

I been trying call u guys since Tuesday I both I iPhone 14 for pay monthly, I paid 30£ on Tuesday and I receive a email saying for I call you guys to finish my order can someone replay to me or answer my call ?

iPhone 15 pro max order confirmation

Im very confused. Received an email to say I need to phone and confirm my order, which I did, then I received an order confirmation but the tracking doesn't work. Has the order been confirmed or not? When I log in and check orders, there are no order...

Louise144 by Investigator
  • 755 Views
  • 5 replies
  • 2 Helpful