No broadband and tv confirmation email

[Jlptheboss]

Basically yesterday we ordered broadband and tv but got no confirmation email. We also tried to order some phones and sims but didn’t pass a credit check for some reason.

Then we get a call today about getting the phones and sims using a different plan; which got sorted. When I asked about the broadband, I was told the previous advisor put the wrong email .co.uk instead of .com.

So basically the confirmation email got sent to the wrong email.

But I need that email to find my broadband account number to myee.

I also need it to activate Netflix from what I’ve read.

any help?

[Leanne_T · Accepted solution]

Hi there @Jlptheboss 

Thanks for coming to the community. 

If you have not received the confirmation email, please give us a call and ask the team to resend this to the correct email address. The email will have the account details and also details on setting up Netflix. 

For ways to get in touch, please see our Contact Us page.

Leanne.