Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 51705 Views
  • 117 replies
  • 15 Helpful

iPhone 15 Pro Max

I ordered the iPhone 15 Pro Max at the beginning of the month. I know there’s a delay but when I try and track my order, it says that order details can’t be tracked/shown at this moment.Does anyone know long does it will take for it to be delivered t...

bethc125 by Explorer
  • 327 Views
  • 2 replies
  • 0 Helpful

Upgrade

How long can it take for new phone to be posted when doing an upgrade 

Where’s my order

Hello so I applied for a contract with we when I paid the upfront cost the money came out of my account then the site took me off and I have had no confirmation for them taking the money or anything about the contract 

Coplen89 by Visitor
  • 258 Views
  • 1 replies
  • 1 Helpful

Can’t view basket

I’ve got an Apple Watch Ultra in my basket. When I click to Checkout it takes me back to the Shop. I’ve tried via the App, Google and Safari. Very frustrating. Any assistance would be appreciated

posiview by Investigator
  • 387 Views
  • 3 replies
  • 0 Helpful

Iphone15 and EE customer service

I have been trying to purchase an iPhone 15 online. Go through all the stages then I’m asked to contact an 0800 number after almost an hour on the phone with Daniel he apologies and says we have a technical issue can I call you back tomorrow?thud eve...

KevM2 by Explorer
  • 276 Views
  • 2 replies
  • 0 Helpful

Online SIM order not arrived

Hello,Can someone help me please made an order this Sunday, 01/10/2023, sim only deal online heard nothing since the last email recieved was the EE About your Direct Debit even received a text message this afternoon asking how satisfied you were with...

Why am I still waiting

This is a joke, I ordered a new Samsung Z5 Fold to help me with my studies at university. This was well over a week ago and I still haven't received a dispatched notification, I have ADHD and I am really dependent on the technology that comes with th...

When order be here

I was told order be here within 24hrs and this is the third day and nothing …..what’s happening 

Resolved! Have an iPhone 15 , thanks for your order, now you can wait for it !

After being sent several e-mails and text messages and had my EE app pushing me to order an iPhone 15, I did but now all I get is it’s coming sometime after 28 days  !!!and the tracking don’t work  !! come on other networks have them in stock !

Nickzxi by Contributor
  • 414 Views
  • 3 replies
  • 1 Helpful