If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
Just taken out new broadband. Need to upgrade sim as part of benefit but want to keep same mobile number. How do I go about it? Thank you
Hi, submitted an online order and was asked to call. Went through everything and then was told can’t compete as system says “failed to create a lan” so cannot set up flex pay and arrange 36 month contract on the device. All they could offer me was to...
Hi,I have ordered a PlayStation 5 console on 18/11/23 and received the initial email confirmation but no other updates since then.I have been trying to contact EE to get in touch with someone who can provide me with a progress update but unfortunatel...
I placed an order and I can’t find it
Hello . The courier didn't leave my phone and has returned it back to EE. He didn't even attempt to leave it as we asked if there was a parcel for us when he delivered to the same reception office Can't get any joy from DPD Please can you advise And...
Ordered an Xbox series X recently with game pass and £70 game card console has arrived fine but no game card and activating game pass has also told me it’s going to charge me £12 a month so it’s not included? I also rang customer support who logged a...
Can't seem to track my order please could you let me know when delivery is out to ** ************ *********** *** *** ORDER NUMBER IS ********** Many thanks [Mod edit: Please do not post any personal information on the public board. Thanks!]
the sim card still hasn't arrived and no update from EE. What can I do now?
EE has the worst customer service. I have tried in vain to upgrade my mobile since June 2024, I texted but that is useless. I rang them and waited on the phone for 57 minutes only for someone at the other end pick it up and put it down (all logged). ...
