Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 59454 Views
  • 124 replies
  • 15 Helpful

Samsung fold

I ordered this phone for pre-order Samsung fold 6 in store (Longbridge) , I got it released on the 19th July and was told that I would get the ear buds and we asked to make sure, I phoned EE yesterday and was told that we are not getting them and to ...

Rachy199 by Investigator
  • 517 Views
  • 2 replies
  • 4 Helpful

Resolved! Dpd pin

HiA DPD driver wouldn't give me my new phone without a 4 digit pin but I've not received any texts or emails from them in regards to any pin. I've also tried the DPD app but it wants to send a 6 digit pin for verification but I never receive that tex...

angelkins by Investigator
  • 1176 Views
  • 4 replies
  • 1 Helpful

eSIM order

Hey everyone.Looking for a bit of advice.I ordered a 2nd SIM this afternoon and asked for an eSIM with the order. The guide advised this would be fine. Order was put through and I received an order confirmation that advises"If you’re receiving a new ...

Resolved! Confirmation

i have just bought apple airpod headphones today and have yet to recieve a confirmation email or even tracking number, all i have received is a EE finance email and agreement number.slightly worried as these headphones are very expensive and i don’t ...

essy18 by Investigator
  • 1150 Views
  • 10 replies
  • 0 Helpful

Ultra smartwatch in grey

How long does it take the main base in crewe to stock up with an item ?? I'm waiting from the 26th of July yeah it's only four days but feels like a life time 

mattjb73 by Visitor
  • 335 Views
  • 1 replies
  • 1 Helpful

Cancellation of Order of 25 July 2024 and refund £60

Please cancel my order no.  ************ and refund £60.00 that I have paid. I tried to call you back numerous times but kept getting cut off I would appreciate it if you would  confirm that this has been done   Many Thanks Barry  

Order status confused??

ordered new phone and got the initial email below thanks for order etc when I track it shows the status below does this mean it’s awaiting dispatch and it’s passed all checks? Been on phone an hour trying to speak to someone   

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TT94 by Visitor
  • 430 Views
  • 1 replies
  • 2 Helpful

12 months free Disney

I got a new galaxy S23 and applied for the trio of gifts. I've received the buds and had the £100 cashback.  I can't work out how to claim the free 12 months Disney+, I presume I need a code or link ?

Mc80 by Visitor
  • 3250 Views
  • 5 replies
  • 0 Helpful