Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 62506 Views
  • 120 replies
  • 15 Helpful

Order for IPhone 16

I have the same!   up until today it was showing as EE or DPD will inform me when my delivery is due, now… same as you.  I’m expecting them to say “it never went through” or that it got cancelled,   Despite paying £150 upfront on the 13th at like 1:0...

Sam69420 by Investigator
  • 399 Views
  • 0 replies
  • 0 Helpful

iPhone 16 pro max tracking

 I have been checking regularly for updates since I ordered on the 20th. The middle previously said “dispatch expected in 24 hours” it’s now changed to the above. Can someone assist will I be receiving my order soon?  

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Upgrade

Just a short email to see if there has been any updated on my upgrade  Order number: **** Order date: 13 Sep 2024 Thanks    [Mod edit: order number removed as it contained personal information]

tracking timed out

i ordered two contract phones a 15 pro and the 16 i’ve tried cancelling the 15 pro but i can’t seem to do so. i try to track the tracking number and it says oops tracking timed out what does that mean. 

Resolved! Track my order status

I received an email saying that the order had been created successfully, but then an hour later I received a text message saying that the order had been cancelled. However, I did not receive any email about the cancelled order in my mailbox. I would ...

Resolved! Delivery

Hello, I placed the order yesterday, and they told me it would arrive today. I received the email with the order number, but until now when I track the order there is no update. Does anyone have any ideas?

Rodrigo7 by Investigator
  • 810 Views
  • 6 replies
  • 1 Helpful

Resolved! Re: track order

Hi i didn’t have access to my email. And when i try to call ee no one attend and just a voice mail (due to new phone launched our specialist are busy) so can you tell me my dpd tracking id i just have ee order no [Mod edit - order number removed]   p...