Upfront cost

[Ccarl271]

Hi 

I ordered a phone last night and paid an upfront cost. I then received an email to say please phone us to discuss your order . My credit score isn’t the best so I’m guessing it’s been declined. I tried phoning today but in the time I had I couldn’t get through. Will this just automatically cancel and my upfront cost refunded ? How long does it take ?

Thanks 

[Chris_B]

@Ccarl271  If you don’t call the order should be cancelled and you’ll be refunded within 7-10 days.    But sometimes you are requested call and when you do customer support might say you don’t need to as everything is ok.    

[Michael_D]

Hi @Ccarl271 

It is worth giving the team a call to see what they need, as if you'd been declined they'd usually email to let you know that was the case. They may just need a little bit more information to put the order through.

Michael