Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 65823 Views
  • 120 replies
  • 15 Helpful

Add ed a iPhone 16 pro max 1TB titanium

I have been waiting for my phone it’s been a long time it is a iPhone 16 pro max 1TB it’s getting absolutely ridiculous I was told I would receive it within 2 weeks nothing at al li been a customer for meny years am and the way you are treating me is...

Order and billing

Hey ,i ordered a iphone 16 pro max from ee store on 6 of october but i found it to expensive for me than i decided to cancel it in a weel but store staaf said i have to do it online through helpline number on call. But on call said i have to do it in...

16 Pro Max no update

Hi guys has anyone else ordered the 16 pro max recently? I ordered about 10 days ago and not an update 勞勞勞

Stormy20 by Contributor
  • 1013 Views
  • 10 replies
  • 0 Helpful

Hi

Yas32 by Visitor
  • 317 Views
  • 1 replies
  • 0 Helpful

Resolved! purchased a sim card but no delivery since 9 days

Hi, I completed a purchase of new sim on 27th of October and since then I've been waiting for its delivery. I am trying to text you via the app and also calling the EE customer service but I could not reach to a solution yet. Could you please help me...

Delivery tracking number issue

Hi, just had ordered my new smart watch yesterday with next day delivery. How surprised I were when DPD arrived and asked for PIN code I`ve never been issued. Looks like all information has been sent to the watch number which have no txt message serv...

ernesto77 by Investigator
  • 987 Views
  • 5 replies
  • 0 Helpful

Urgent: Incorrect SIM Plan Purchase - eSIM Issue

I recently purchased a SIM plan but mistakenly selected an eSIM instead of a physical SIM card. Unfortunately, my phone is not compatible with eSIM technology. I'm requesting urgent assistance to resolve this issue. Please advise on the best course o...

NauloX by Visitor
  • 424 Views
  • 1 replies
  • 1 Helpful

Resolved! “Oops your trackings timed out

Hi,  I ordered a iPhone 16 plus on Saturday the 2nd and I haven’t had another email and I can’t seem to be able to track it. I’ve tried on different devices and I’ve also refreshed and reloaded the page multiple times. if anyone can help that would b...