Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 51722 Views
  • 117 replies
  • 15 Helpful

Resolved! Too expensive, I want to send back

I have received my iPhone 15 pro it’s been three days, but I want to send it back as I don’t want it but I have open the box I haven’t switched it on. Is it okay to send back?

Deede80 by Visitor
  • 269 Views
  • 2 replies
  • 0 Helpful

Meta Quest 3

Ordered the 128gb Meta Quest 3 on add-to plan,  but when I go to Electronics track order it says I have no orders, anyone know if this just a glitch.

Jules1270 by Established Contributor
  • 422 Views
  • 3 replies
  • 0 Helpful

Deliveries for iphone 15

Hello, just to let everyone know on here if you are waiting for delivery tracking email to just check dpd app instead. I've had no email contact but dpd have my phone and are delivering it tomorrow. I wouldn't have known if I hadn't used the dpd app....

Kimj1996 by Investigator
  • 290 Views
  • 2 replies
  • 1 Helpful

iPhone 15 plus order

Hi I ordered pink 125 iPhone 15 plus on 1/10 as upgrade. Any ideas on delivery time? Had confirmation email but no tracking details available. Thanks

Order

Hi I made an order and it took the upfront cost however i havent heard ajything if its been passed or not

EE pay monthly plans

 I called to upgrade my phone to a Samsung 23 or s23 ultra (depending on prices ) and was told the s23 ultra with discount is £55.80 yet when I log in to my Ee account I get 30% discount which makes it £45.21 as I have 4 phone lines with EE and my br...

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Regarding new order for iPhone 14pro max

Ordered for an iPhone 14pro max on 6th October  with the order number of XXXXXXXXXXXX as monthly payment scheme. On that day dedicated from me 30 pounds as Today pay. The very next day i got a message states that my order has occurred an error need t...