Inquiry About Exchanging Galaxy Buds3 for Galaxy Buds Pro

Reza1982 · ‎08-03-2025

I recently purchased a Samsung Galaxy S25 from EE, and as part of the promotion, I received a pair of Galaxy Buds3 as a gift. However, I am experiencing an issue as these earbuds do not fit my ears properly and keep falling out.

I would like to know if it is possible to exchange them for a pair of Galaxy Buds Pro by paying the price difference. Please let me know the procedure and whether this exchange can be arranged.

Northerner · ‎08-03-2025

Hi @Reza1982

The simple answer is no gifts are not transferable.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎08-03-2025

Hi @Reza1982

The simple answer is no gifts are not transferable.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.