If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
Just need a bit of advice can I take a return into an an EE shop and also how do you put in a complaint about the service because my service was absolutely shocking? I put in an order for a phone and instead of sending me the phone they sent me out t...
Trying to add a Xbox series to my monthly mobile plan (£42 a month) won’t allow it but I can purchase one or apply for EE finance. Anyone know why?
I ordered a new phone 14/06/24 and have had an email confirming this. However, I am unable to get any details about tracking delivery. When should I expect my phone to be delivered and when I check on ee using order number then shows your order is di...
Hi, I ordered my S24 ultra a week ago, still not got it yet, orders confirmed on tracking and that's all is been on since, I've got the pack to return my phone, which I have to do by the 16th. I don't want to be without a phone, and when I call ...
New phone wasn’t delivered after changing the day to be delivered keeps saying being sent back to EE . Been trying to get in touch to talk to some 1 but rapid ee thingy keeps not working and I can’t get thru by any other means . Need sorting I’m not...
Hi there I have phone ee and they said my refund is coming my way but it has now been over 4 days now and why haven't I yet revived my 30 pound upfront cost payment ? I would like it back please
HiMy phone has given up so looking to order a new one tonight with an eSim. The only issue is I must have it by Monday latest as I go away Tuesday morning early hours.Does anyone know if I am better selecting DPD home delivery, or collection in store...
I placed an order online on Monday, all went through okay but no confirmation was received. One of the call handlers (really helpful) said that the order didn’t go through on their end and that I would receive my £30 back by Wednesday (I still haven’...
Hello,I am trying to place an order for a sim card through the EE website, but during the checkout, where you place your delivery data etc, it constantly asks me to log in. I am logged in to my ee account, which is empty. Even when I click to log in,...
Hi, I have ordered a esim via chat and been told I will get an confirmation email to tell me how to download it and set it up.But I havn't recieved anything yet and wondering how long it takes normally?Thanks
