Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 56355 Views
  • 118 replies
  • 15 Helpful

ETA on my order

Hello, I made an order (***********) and I'm still waiting for the item, I was wondering if I could get an ETA.  Other than the first email saying I've made the order, I haven't heard anything since.   Cheers James

Narvask by Investigator
  • 318 Views
  • 3 replies
  • 0 Helpful

Charged 254£ 😭😭😭

Has anyone any experience with ordering an extra sim. it never arrived.i phoned them and they’d mistakenly sent it to a previous address.luckily I noticed before the 14 day cooling off period just. I cancelled it and they refunded me the first month ...

Jbdubz by Visitor
  • 302 Views
  • 1 replies
  • 0 Helpful

Refund

I order iphone but it cancel how i get my refund?My reference number, **********************

Order placed 48 hours ago

Good morning, Can I speak to anyone about an order? I have tried tracking it and nothing, tried calling and cannot actually get through to anyone to speak to them about it. Order was placed 48 hours ago, it was in stock and advised to be despatched w...

ZCC85 by Investigator
  • 464 Views
  • 4 replies
  • 0 Helpful

Best SIM Only Plan and Total Cost

Hi! I'm currently with another provider for my home broadband and mobile services and I'm considering a move to an EE full fibre home broadband contract.  In order to determine the overall cost I'd like to know what the cost of the mobile service wou...

rhino777 by Visitor
  • 1653 Views
  • 1 replies
  • 0 Helpful

Iphone 15 pro max

I just order now so the payemnt has been deducted in bank account upfront cost but still havent received anything in email junk or spam what to do now

Rosaiah by Visitor
  • 319 Views
  • 2 replies
  • 0 Helpful

Re: Return Phone

I am going through the same thing but I still have my old phone luckily.   I was talking to an agent when my new phone  was trying to be delivered by DPD so he advised me to just refuse it which I did.  I normally only use 3-5GB data monthly.   Very ...

SherylJ by Explorer
  • 365 Views
  • 3 replies
  • 0 Helpful

Anytime Upgrade

I upgraded to the new iPhone in September but frankly I am not impressed with the battery life. I have decided to upgrade to the Samsung S24+ early and paid £100 as an upgrade fee. Previously when I have upgraded after a year I have decided to keep m...

wizzywig27 by Skilled Contributor
  • 908 Views
  • 3 replies
  • 0 Helpful