Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 69026 Views
  • 120 replies
  • 15 Helpful

New phone

I'm new to ee I ordered a new phone on the 3rd of January I got a confirmation email but I've had nothing else 

Shazy4 by Investigator
  • 582 Views
  • 3 replies
  • 2 Helpful

Resolved! Fraudulent EE Delivery?

Hello, Im hoping someone can point me in the right direction. My boyfriend received a text message on Saturday advising that his mobile number had been updated on his EE. He thought this may be a fraudulent text so he didn’t click any links etc, logg...

Resolved! Ordered a phone on store.ee.co.uk

Hi all,I have placed an order of mobile phone on store.ee.co.uk. when I tried to track the order, it shows the it is processing subject to security check. I have received an email from [email protected] requesting a copy of my utility bill t...

Eksyau by Visitor
  • 1401 Views
  • 2 replies
  • 4 Helpful

Back order google pixel

Recently ordered the Google Pixel 9 Pro and haven’t been given a date to receive yet. I was told at first 14 days then after 28 but I was also told it would be within that time so it should come earlier if it all works out. Does anyone know how often...

Staples2 by Investigator
  • 1875 Views
  • 10 replies
  • 1 Helpful

Missing Item in Confusing EE Store Order - No Support

I ordered an Xbox with additional controller bundle last weekend from the EE Store online. On Wednesday the Controller only arrived. On Thursday morning (a day after receiving part of my order) i received an email to say the order had left the EE war...

Pdubz by Investigator
  • 2038 Views
  • 11 replies
  • 1 Helpful

Upgrade

Ordered an upgrade on 30th Dec, no updates online and still not recieved? I get new year in-between but should be at least on it's way? I ordered an s24 ultra in titanium

jr081 by Explorer
  • 724 Views
  • 3 replies
  • 0 Helpful

Google Pixel Buds A

Hi, I've recently bought the pixel 8a, and noticed I'm in period to claim free pixel buds. It's valid for purchase until 31st Jan. I've followed the links but it seems like it's for purchase until 5th Dec? Can you confirm which one is correct? Thank ...

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Resolved! Order accepted?

Made an order on the 19th of December on the app for a smart watch received a confirmation email saying all was good and I would receive an email when to collect from local shop as requested but still no email or any sort of correspondence .