Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 51702 Views
  • 117 replies
  • 15 Helpful

Iphone 15 pro max 256g in white over 45 days wait

Ordered my phone on the 29th of Sep still nothing. Anyone else in the same situation?Just wondering what number in the queue I am.I was considering switching to the Blue Phone as it is only 14 days wait but everytime I call EE they say they are certa...

valroz by Explorer
  • 332 Views
  • 3 replies
  • 2 Helpful

Resolved! Failed Order Payment

Hello,I think I have put this in the correct location.I attempted to open a new phone contract yesterday, completed all the details, and then when I proceeded with the payment, the ‘request could not be completed at this time’ but the payment was sti...

Thaiytum by Investigator
  • 955 Views
  • 7 replies
  • 0 Helpful

Resolved! Expected delivery date for Pixel 8 Pro

Hi, I ordered the Pixel 8 Pro on the 17th and it states on the 'track mobile order' page:"Your Pre-Order is confirmed" but also says "Expected delivery date: Awaiting confirmation"Any ideas as to when it may arrive please?Thanks

iPhone 15 pro max white 256gb

ordered the iPhone 15 pro max on the 28th of September and still nothing has anyone received theirs?? I was told on fb messenger by EE last week they’d expect latest to be dispatched would be today the 6th November 

Levi04 by Contributor
  • 815 Views
  • 12 replies
  • 2 Helpful

Resolved! Credit check for order

Hello, I've ordered a 36 monthly iPhone 15 pro with upfront 80£ in the afternoon of yesterday and received an email this midnight. I am curious if I have been successful to order. Is there anything that I have to do for this? Help me please, Thank yo...

JJ711 by Investigator
  • 745 Views
  • 1 replies
  • 1 Helpful

Still waiting on Pixel 8 Pro

Hi,I ordered the Pixel 8 Pro 256 GB Porcelain on 10th October, had been told the previous day that it would be shipped on release day (the 12th October). Now a month later I am still waiting, I have spoken to EE customer service 3 times and just been...

bbuckx by Investigator
  • 489 Views
  • 5 replies
  • 4 Helpful

iPhone 15 pro max

Placed an order on 30th September for the new iPhone and still waiting for it to be fulfilled. Called multiple times, told various things about when to expect it but still nothing. Has anyone else experienced this? 

Jax1888 by Investigator
  • 444 Views
  • 5 replies
  • 0 Helpful