Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
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  • 122 replies
  • 15 Helpful

Resolved! Pixel 9

I've ordered the pixel 9 it says we usually dispatch within 24 hours but on the site when I look it says usually dispatch within 21 days?

JontyR10 by Explorer
  • 485 Views
  • 4 replies
  • 2 Helpful

My Night and Day experience with EE

I couldn't have had two different experiences when recently contacting EE.Both my home Broadband and mobile commitment periods were coming to and end.The first to expire was my broadband, I did a little shopping around and found Vodafone were offerin...

Resolved! number to speak to a EE human

I've tried unsuccessfully using 150 and it just takes me to the visual service area where it doesn't let me speak to a person no matter what option i try, my query is about a returned item i've had confirmation from DPD that its been returned this wa...

gadget1973 by Established Contributor
  • 469 Views
  • 4 replies
  • 1 Helpful

Order

Hi, I ordered a new phone last night, I haven’t received my tracking info. When looking, the marker is on order dispatched… but no tracking number. How long can it take to receive your order? I am currently without a phone..

Lied to

I was instructed of Chloe from Dundee sales team my pay as you go sim would be upgraded to pay monthly after 24 hours as she told me I passed credit check 2 month later and I’m still on pay as you go she lied to me to get me off the phone  I left her...

Resolved! Upgraded to Z Fold6 in mid-July... Where are my headphones?

Hi all... I received my Z Fold 6 on the 19th of July and it was supposed to come with a "free gift" of headphones... I assumed that the "gift" would be delivered sometime after the delivery of the phone (makes sense) but am yet to hear ANYTHING about...

Samsung Galaxy Ring

Whenever you try and order a galaxy ring of any size, it defaults to a size 5 Silver ring (04/08/2024). I ordered a size 11 Black ring and when it arrived, it was a size 5 black ring. EE website and app cut off the end of the item you're ordering so ...